Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Maziohot Posted:
trackback skriv en
kommentar cialis
viagra without
prescription
cialis
...

In The Forum:
Vonage
Topic:
Purchase miserly sildenfil no instruction
On May 22, 2017 at 16:44:58

JazesUrivy Posted:
avoid counterfeit
cialis soft
viagra no
prescription
cialis for women
seconds
...

In The Forum:
Vonage
Topic:
Order miserly vigra pills no preparation
On May 19, 2017 at 17:12:52

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Well, I can say that when I had Vonage 2 years ago, and the tech support was in the



Well, I can say that when I had Vonage 2 years ago, and the tech support was in the US. I had a good experience then. I did leave the company because QoS features were lacking; and firmware updates finally broke my service.

I bought the service again last month. My first experience with customer service regarding voice quality went rather well. However, when my service completely broke 2 weeks into the service, customer service suddenly became useless.

I can say that as a network engineer that owns his own computer consulting company, I deal with Indian tech support from a variety of companies on a regular basis. Some companies hire techs that actually sound British. You can really understand them, and sometimes (but extremely rarely) they have some degree of expertise. In my experience with Vonage, this is not the case.

I began with troubleshooting my problem by sending an email to tech support. I received a prompt reply. I tried the solutions, but they didn't fix the issue. The email said to then call tech support. I talked to tech support through 2 tiers of support over 2 hours. The more "advanced" tech said she would put in a ticket and call me back in 24 hours.

After waiting for 3 days I called back. I asked for tier 2 support, but still had to waste 30 minutes with some guy that absolutely could not understand English. It took 6 tries over 10 minutes to explain that:
"I get a dial tone. I dial a number. There is silence for 10 seconds. Then I get a fast busy signal."

You would think that telephone tech support could understand phrases about telephone tech support. I was finally transferred to tier 2 support. Over 1 1/2 hours, this tech had me do the exact same things that the last tier 2 agent did 3 days earlier.

Finally, she insisted that I make changes to my IP address settings on my Vonage adapter & firewall that didn't match my network (or any semblance of networking theory). I kept asking for a network engineer or tier 3 support, because her network addressing settings made no since. She couldn't understand, because she had NO network training. She refused to transfer me & told me that I either needed to remove my firewall, because "It is a firewall", or I needed to upgrade my $700 Sonicwall firewall/router to support Vonage!

I am usually calm with foreign tech support. But after requesting to be transferred over and over I finally hung up. Luckily, I finally remembered something that Vonage's American tech support told me 2 years ago. They actually knew something about firewalls. After 4 hours of heartache on the phone with tech support, and over 1 week without service, I fixed the problem with 2 year old advice: "Disable SIP transformations".

Here is the crux of the situation. I don't believe that all Indian tech support is bad. Just 99% of it, unless you just need to reboot something, or make sure it is plugged in, or you can't read instructions.

If you are going to use India for tech support for a NATIONAL COMPANY, then pay for support centers that hire techs with real degrees in information technology AND have extensive training in English. Otherwise, use American tech support. Not only are you taking jobs from Americans, but you are providing lousy service.

I have numerous friends that have worked in tech support call centers. Memphis, TN is one of the cheapest places in the US to hire entry level techs due to the low cost of living and large supply of tech savvy individuals. I understand wanting to be competitive, but suggesting $5 a month extra or a per minute charge right from the beginning? NO!

I might understand a per minute charge for premium support after 90 days (note that I said premium). That gives the customer time to get the bugs out of the setup & get used to it.

I bought 3 Vonage adapters last month. One for me, one for my elderly father, and one for my mother-in-law. Had I not been able to fix the problem on my own, you would have lost 3 customers at once. If I ever need tech support again, I hope that you have changed your tech support call center.



Read The Full Thread:

Rate Vonage Customer Service


Do you think its better to have Vonage Customer care outside on inside the homeland
vonage customer service improved a lot since last year. my mom used to tell me that
When I first got vonage just over 2 years ago, I had the hardest time understanding
Here's the question: Would you rather pay $5 more per month and be guaranteed
i'd rather pay $5 per month.. i believe that would be unlimited calling as well
I have nothing against overseas reps as long as they could understand me and I could
I don't have a problem with tech support. I have a problem with customer service.
You say "I hope you change" ... keep in mind this is an unofficial forum. Vonage
Like you pointed out, Vonage doesn't have officially moderated forums. This

Clache posted "Well, I can say that when I had Vonage 2 years ago, and the tech support was in the" on 05/05/2007

Vonage Service Plans


Vonage VoIP Members
Members List Members
New florineyq2
New Today 5
Yesterday 9
Total 100595

Who Is On Site
Visitors 173
Members 0
Total 173


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.40 Seconds and 280 Pages In The Last 60 Seconds
The Vonage VoIP Forum