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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


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Vonage UK Review

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

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Vonage Well, I can say that when I had Vonage 2 years ago, and the tech support was in the

Well, I can say that when I had Vonage 2 years ago, and the tech support was in the US. I had a good experience then. I did leave the company because QoS features were lacking; and firmware updates finally broke my service.

I bought the service again last month. My first experience with customer service regarding voice quality went rather well. However, when my service completely broke 2 weeks into the service, customer service suddenly became useless.

I can say that as a network engineer that owns his own computer consulting company, I deal with Indian tech support from a variety of companies on a regular basis. Some companies hire techs that actually sound British. You can really understand them, and sometimes (but extremely rarely) they have some degree of expertise. In my experience with Vonage, this is not the case.

I began with troubleshooting my problem by sending an email to tech support. I received a prompt reply. I tried the solutions, but they didn't fix the issue. The email said to then call tech support. I talked to tech support through 2 tiers of support over 2 hours. The more "advanced" tech said she would put in a ticket and call me back in 24 hours.

After waiting for 3 days I called back. I asked for tier 2 support, but still had to waste 30 minutes with some guy that absolutely could not understand English. It took 6 tries over 10 minutes to explain that:
"I get a dial tone. I dial a number. There is silence for 10 seconds. Then I get a fast busy signal."

You would think that telephone tech support could understand phrases about telephone tech support. I was finally transferred to tier 2 support. Over 1 1/2 hours, this tech had me do the exact same things that the last tier 2 agent did 3 days earlier.

Finally, she insisted that I make changes to my IP address settings on my Vonage adapter & firewall that didn't match my network (or any semblance of networking theory). I kept asking for a network engineer or tier 3 support, because her network addressing settings made no since. She couldn't understand, because she had NO network training. She refused to transfer me & told me that I either needed to remove my firewall, because "It is a firewall", or I needed to upgrade my $700 Sonicwall firewall/router to support Vonage!

I am usually calm with foreign tech support. But after requesting to be transferred over and over I finally hung up. Luckily, I finally remembered something that Vonage's American tech support told me 2 years ago. They actually knew something about firewalls. After 4 hours of heartache on the phone with tech support, and over 1 week without service, I fixed the problem with 2 year old advice: "Disable SIP transformations".

Here is the crux of the situation. I don't believe that all Indian tech support is bad. Just 99% of it, unless you just need to reboot something, or make sure it is plugged in, or you can't read instructions.

If you are going to use India for tech support for a NATIONAL COMPANY, then pay for support centers that hire techs with real degrees in information technology AND have extensive training in English. Otherwise, use American tech support. Not only are you taking jobs from Americans, but you are providing lousy service.

I have numerous friends that have worked in tech support call centers. Memphis, TN is one of the cheapest places in the US to hire entry level techs due to the low cost of living and large supply of tech savvy individuals. I understand wanting to be competitive, but suggesting $5 a month extra or a per minute charge right from the beginning? NO!

I might understand a per minute charge for premium support after 90 days (note that I said premium). That gives the customer time to get the bugs out of the setup & get used to it.

I bought 3 Vonage adapters last month. One for me, one for my elderly father, and one for my mother-in-law. Had I not been able to fix the problem on my own, you would have lost 3 customers at once. If I ever need tech support again, I hope that you have changed your tech support call center.

Read The Full Thread:

Rate Vonage Customer Service

Do you think its better to have Vonage Customer care outside on inside the homeland
vonage customer service improved a lot since last year. my mom used to tell me that
When I first got vonage just over 2 years ago, I had the hardest time understanding
Here's the question: Would you rather pay $5 more per month and be guaranteed
i'd rather pay $5 per month.. i believe that would be unlimited calling as well
I have nothing against overseas reps as long as they could understand me and I could
I don't have a problem with tech support. I have a problem with customer service.
You say "I hope you change" ... keep in mind this is an unofficial forum. Vonage
Like you pointed out, Vonage doesn't have officially moderated forums. This

Clache posted "Well, I can say that when I had Vonage 2 years ago, and the tech support was in the" on 05/05/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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