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Vonage Well, Day 3 with no phone service. Here's what happened this morning (Sunday)... Called



Well, Day 3 with no phone service. Here's what happened this morning (Sunday)...

Called Vonage Tech Support. After about a 5 minute wait (not too bad) I spent 10+ minutes trying to explain to the level 1 tech that I had purchased a new WRT54GP2 about a month ago, but that the router was dropping wireless connections all the time so I took the device back, and that I needed to get the original WRT31P2 router re-associated with my existing account. I explained that I had talked to 3 people already on Friday morning and that I had been assured that I would have things up and running by end of day Friday.

After giving the tech my WAN MAC address about 5 times and getting put on hold each time, he finally stated that the router had been deactivated and that he would not be able to do anything and would transfer me to another dept. At that point I agreed just so I could talk with someone else. :roll:

So, the next tech was slightly better, and after going through the motions with him for another 10-15 minutes he assures me that things will be resolved by end of day today. I tried to get him to kick me up to an engineer but he wouldn't do it. So now I sit here hoping that somehow today is going to be different than the previous days, and I'm not getting a warm fuzzy feeling about it.

As a Network Security Engineer for a financial institution here in the west, talking to 1st level support and doing the automated phone system dance to try and get someone that might actually know what the heck they are doing makes me want to shove my head through my monitor in frustration! :evil: :lol: I've been very happy with Vonage service in the 6 months I've been on, but I'm glad I held off on getting my friends and family going on it, because quite frankly, I can't imagine a non-tech-savvy person trying to get anything done with some of the existing tech support people I've dealt with the past 3 days.

Sorry, just needed to vent mostly, although I'm still hoping I can get in touch with some of the helpful Vonage employees I've seen here online to see if they can do something to help me out. My wife's about ready to string me up for these problems, and I can't say I blame her. I'm the one that said this would be better than sliced bread... :wink: I've got a ticket # if any Vonage tech reading this wants to check it out for me, it would be greatly appreciated.



Read The Full Thread:

Need a Vonage tech - No Service - need MAC change


I've been waiting for almost 48 hours to hear back from a Vonage tech with no luck,
I had a similar experience a few months ago, and it took several phone calls over
Did it get resolved? If not I could get it done in about 2 min. Let me know.
This all took place a few months ago and has long since been resolved. I was only
Something similar happened to me. I got the solution from mundy5 Try

madjeff posted "Well, Day 3 with no phone service. Here's what happened this morning (Sunday)... Called" on 05/15/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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