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Vonage Well, Comcast has a serious problem on their hands, and the idiots don't even know



Well, Comcast has a serious problem on their hands, and the idiots don't even know what to do. I spoke to my leasing office this afternoon-they're located right across my my apt., conveniently-and they told me the Internet service has been so bad for the last 3+ weeks that they have not been able to get business done. They've spoken to their attorneys about possible legal action against Comcast.

For me personally, this is day 29 of some sort of Comcast problem. Today, my speeds have been as bad as 700k down and again, 5k up; and this for someone who is supposed to be getting the top tier of 8MB down and 786 up!

My testmyvoip results have been in the mid-4.0's for incoming, but around 1.0 for outgoing, which has resulted in unintelligible conversations, so obviously my Voip service has been severely affected.

The most frustrating part of this is that Comcast literally has no frickin' clue what's wrong. They had more line techs out today, but that didn't work. Worse, about an hour ago, they called me (we're using my cell # to talk) to tell me the problem has been fixed.

No it hasn't!!! Don't these @#$holes know what the hell is going on?!? My leasing office also told me today that a Comcast line tech supervisor told her, "We don't know what the problem is and we don't know how to fix it."

What the hell kind of explanation is THAT?!?

The left hand of Comcast has absolutely NO idea what the right hand is doing, and vice versa. I get off the phone a few minutes ago with a supervisor from their tech. dept., the # one would call when there's a service issue, and HE tells me "there's an outage in your area." Well, DUH!

But then why the hell was I told an hour or so ago that the problem was fixed?

:evil:



Read The Full Thread:

Unable to Fax things, other bizarre problems


Wow. I don't even know where to begin. First the basic info: 1. Your location
Please run a trace route to www.yahoo.com and post results.
Here ya go... Tracing route to yahoo.com [66.94.234.13] over a maximum
Lord Vader, Call Comcast. Once hop clears the modem, I believe(192.168.1.1),
When I called them, I scheduled a service call for them anyway. They're supposed
I called them back to give them this trace route information and was fortunate
Good luck, and let us know the end result, since you're on the frontline of the Comcast
I know. So far, I've been one of those Comcast customers who hasn't had the typical
It's more like Comcast vs. Customer than anything else... Last Comcast outage:
I switched from a local provider to Comcast high speed in December 2004-15 months

UMP25 posted "Well, Comcast has a serious problem on their hands, and the idiots don't even know" on 03/24/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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