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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Welcome aboard. It's great to see another (presumed) Vonage rep here. The more,





Welcome aboard. It's great to see another (presumed) Vonage rep here. The more, the merrier.

A suggestion on the whole "we're in the middle of a move" thing... You may want to suggest that this information be disclosed on the "Service Status" pages. A customer is not going to inherently know and understand that you are in the middle of a move (and, believe me, I understand your pain there).


Suggestion:
"Customers may experience delays in reaching Customer Service representatives due to the relocation of our call center, which is currently in progress. We are very sorry for the inconvenience. The move is exptected to be completed on (enter date here). We are also moving our voice mail servers, so voice mail may be intermittent from time to time. This move may also affect receipt of returned adapters, so if you are wrongly charged for an adapter, please call this special 800# for immediate handling of our mistake and a refund of the erroneous charge. Please have your tracking number handy."

The more you post on the "Service Status" page, the less your customers have to call you to find out stuff, and the lower your call volume will be. Plus, you won't have people calling CS and getting conflicting stories and posting them here, which simply generates MORE calls to CS due to the confusion.

I won't comment on the thought behind releasing a firmware update for so many adapters timed in the middle of a corporate move where support would be at minimal levels. The firmware update went extremely well, but it could have just as easily gone horribly wrong, as in the earlier 1.00.5x releases, causing a callstorm to hit you right in the middle of the move. I'm sure Vonage management had their good reasons for having to do the firmware release, and I'm sure it wasn't your decision... :)



Read The Full Thread:

I can not get Vonage to fix my dial tone.....


I have not had Vonage service in my house since Friday morning (Day 4 now). I have
Start off with you location, ISP, speeds etc...
I definatley agree that the customer care at vonage can use some improvement,
The problem is not the ISP, I have internet connection. I have talked to a few individuals
Shipping difficulties, yes..but - NOPE, no ISP problems here! http://www.dslreports.com
Amazing I just received an email from Vonage stating they are looking into an issue
That was a lot of info. You know i can use my internet connection when its running
I apreciate your help and I will check into the website to work on the ISP issue.
Sorry, VOIP doesn't work that way. There are certain parameters that need to be
Call CS and get into the Service (Tech Support) Queue. they can adjust your router

NateHoy posted "Welcome aboard. It's great to see another (presumed) Vonage rep here. The more," on 12/22/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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