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Vonage We would be glad to help you solve this issue. In order to do so, we do need more information.
1
We would be glad to help you solve this issue. In order to do so, we do need more information.
1. In order to find you model # and company who made your router etc, look at the bottom of the cable modem, your wireless router, and your Vonage device. They should tell you who makes it, say Motorola for your modem or Linksys for your router etc.
2. I suspect that you have an issue with lease times or something to that effect. Since your Vonage device is after the wireless router, the wireless router is acting like a command center of sorts. It hands out addresses known and ip addresses to everything that is connected to it (both wired and wireless). So since your Vonage is connected to your wireless router, it is getting an ip address from your wireless router but this is usually not a permanent one.
Anyway, one simple way to eliminate your wireless router as the troublesome point is by removing that from your network temporarily and connecting your modem directly to your Vonage device and see if that works.
If this works for days on end, then we know that it is configuration issue between the Vonage device and the wireless router or more likely it is probably a simple solution.
So go ahead and remove the wireless router and connect your Vonage device right to your modem and see if that works. Before you do that, make sure that your modem and Vonage device are off for at least 5 mins before you power them on modem first and wait until all the lights are solid and then power on your Vonage device.
Please post back the details of how your devices are connected and what type they are etc. And let us know if it works with the Vonage device connected right to the modem.
Read The Full Thread: Vonage keeps getting Disconnected
• Im very new to all of this so i might get some bad imputs because i dont know everything
• Thanks so much for replying . Last night i did disconnect the wirelsss router an
• If your computer is not surfing or downloading anything from the internet, the
• ok i will keep it disconnected for a few days an reply back thnks :) i just wanted
• this is only for the sake of testing it. this helps us isolate the configuration
• I´m sorry but is the vonage device connected to a surge protector? If it is , in that
• OK IT WAS LONGER THAN FEW DAYS AN I HAD NO HANGUPS AT ALL WORKED FINE ACTUALLY.. I
• I have mine set up
cable modem->vonage device->wireless router and
• Babee,
It appears that your router does not have QoS capabilities. QoS stands
mundy5 posted "We would be glad to help you solve this issue. In order to do so, we do need more information.
1" on 07/16/2008 |
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