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Vonage We've tried EVERYTHING that Steve48 suggests for a resolution of our vonage fax



We've tried EVERYTHING that Steve48 suggests for a resolution of our Vonage fax problems; essentially our conclusion that we have now is that our fax (brother 1270e),machine, a dedicated, single purpose fax machine works when it's on a traditional landline but we get the error message "poor line quality" when it's on the Vonage line...when the Vonage line works.

We're a real estate office; and the faxes that we receive (or don't receive) literally represent thousands of dollars to the company.

Our solution? We had to order a new dedicated traditional land based fax line from the phone company. Now we have two fax machines, and two dedicated fax phone lines (VOIP and traditional), because:
1) Vonage says that they cannot port the fax number
2) Vonage says they can't call forward the fax number
3) Vonage keeps saying, don't worry, now it's fixed.
4) All of our business cards for the last 6 months have the Vonage fax number as the key fax contact, so we can't dump the line, and have to settle with a mediocre solution at best.

Woo-hoo-woo-hoo-hoo.
BTW, seen the stock price lately???

Here's my request....
does anybody know of a solution whereby,
If the Vonage fax line fails (a given) we are able to receive a copy of the fax either through:
1) immediate transfer to the number we had to buy that works, or
2) it is received dually through a PDF, or
3) YOUR SOLUTION???
I'll try anything that might work. Seriously, this has cost us big time. We cannot afford to have marketed ourselves without a working fax number. Imagine getting your email, oh, 33% of the time...and when you talk to your ISP, after 45 minutes they tell you it's fixed for sure this time....don't worry...

Woo-hoo-woo-hoo-hoo.

HELP!



Read The Full Thread:

Can send faxes, can''t receive faxes


Have a lexmark all in one. Can send faxes but have problems receiving. Says connecting,
Here are a few things to try. First, check and see whether this problem only occurs
Started reading more of the older posts...sorry to say my problem is not new. Look
I have a small business, that requires that I receive/send faxes and send data
I'm now having the exact same problem. I have an HP 1040 fax that has worked for over
I too have a LexMark all in one fax/printer. I have been unable to send faxes since
These VONAGE bastards have stolen 4 straight days from my life. Can not send or
I got this working! I have a USB Creative Modem Blaster v92 modem that DID NOT work
I just signed up for the fax line and i have the same problem. I can send faxes without

motoscott posted "We've tried EVERYTHING that Steve48 suggests for a resolution of our vonage fax" on 10/25/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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