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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage We've seen lots of people here with number transfer problems that have gone on



We've seen lots of people here with number transfer problems that have gone on for months or with bad routers/adapters after two or three tries. And we've heard many stories of people who could not get answers to emails to Customer Service after two weeks or who could never get through on the phone or are disconnected after waiting on hold for long periods. It is understandable if those folks are frustrated or even angry, but most of them eventually get their problems solved.

You, on the other hand, apparently got through to Customer Service on the phone and were offered a replacement unit - even though the problem may well be in your own setup. You were a customer for all of a few hours. It's hard to understand your level of anger here, and it really sounds quite unreasonable. There are lots of possible causes of your problem: setup error, ISP port blocking, bad cables, bad telephone hardware, bad modem, bad firmware, bad adapter hardware. Unfortunately in life, things don't always work the way we expect. The best we can hope for is the kind of Customer Service response you apparently got from Vonage - a quick (same day) and reasonable offer to help you correct the problem.

Vonage is probably better off without you as a customer, because the customer is not always right. Sometimes the customer is unreasonable or wrong, and you seem to be in at least one and probably both categories. Based on your own decision, you'll probably be happier with another service. Though no company wants to lose business, Vonage will definitely be better off too and should not miss your business.

Good luck with whatever other service you decide to use. I'm sure it will be cheap, offer lots of free features and work 100% of the time. And if it should ever malfunction, Customer Service can just flick a magic wand and fix all your problems without any inconvenience to you. That's how the world should always work.

Fletcher



Read The Full Thread:

Vonage service CANCELLED after Day 1


Well I received my RT31P2 phone adapter router on Friday, Feb 5, and promptly hooked
First let me say satpak77, that I am sorry that vonage did not work out for you. I
Various "non-standard" connections were attempted and the standard DSL/Cable
About 1000 soccer moms do, everyday of the week. Thats why I am reaching out to you. Your
...This VOIP service should be something a soccer mom can hook up and be online... Do
You are missing the point. The customer is always right.
I am typing this post via one, more than 100 feet. I own two. The one in my office goes
Your issue is not common. No, I am not missing the point. I understand your
Your issue is not common. If the customer was trying to plug a bolgna sandwich
Your issue is not common. A good business with good customer service would

Fletcher posted "We've seen lots of people here with number transfer problems that have gone on" on 02/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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