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Vonage We've seen lots of people here with number transfer problems that have gone on
We've seen lots of people here with number transfer problems that have gone on for months or with bad routers/adapters after two or three tries. And we've heard many stories of people who could not get answers to emails to Customer Service after two weeks or who could never get through on the phone or are disconnected after waiting on hold for long periods. It is understandable if those folks are frustrated or even angry, but most of them eventually get their problems solved.
You, on the other hand, apparently got through to Customer Service on the phone and were offered a replacement unit - even though the problem may well be in your own setup. You were a customer for all of a few hours. It's hard to understand your level of anger here, and it really sounds quite unreasonable. There are lots of possible causes of your problem: setup error, ISP port blocking, bad cables, bad telephone hardware, bad modem, bad firmware, bad adapter hardware. Unfortunately in life, things don't always work the way we expect. The best we can hope for is the kind of Customer Service response you apparently got from Vonage - a quick (same day) and reasonable offer to help you correct the problem.
Vonage is probably better off without you as a customer, because the customer is not always right. Sometimes the customer is unreasonable or wrong, and you seem to be in at least one and probably both categories. Based on your own decision, you'll probably be happier with another service. Though no company wants to lose business, Vonage will definitely be better off too and should not miss your business.
Good luck with whatever other service you decide to use. I'm sure it will be cheap, offer lots of free features and work 100% of the time. And if it should ever malfunction, Customer Service can just flick a magic wand and fix all your problems without any inconvenience to you. That's how the world should always work.
Fletcher
Read The Full Thread: Vonage service CANCELLED after Day 1
• Well I received my RT31P2 phone adapter router on Friday, Feb 5, and promptly hooked
• First let me say satpak77, that I am sorry that vonage did not work out for you. I
• Various "non-standard" connections were attempted and the standard DSL/Cable
• About 1000 soccer moms do, everyday of the week. Thats why I am reaching out to you.
Your
• ...This VOIP service should be something a soccer mom can hook up and be online...
Do
• You are missing the point.
The customer is always right.
• I am typing this post via one, more than 100 feet. I own two. The one in my office goes
• Your issue is not common.
No, I am not missing the point. I understand your
• Your issue is not common.
If the customer was trying to plug a bolgna sandwich
• Your issue is not common.
A good business with good customer service would
Fletcher posted "We've seen lots of people here with number transfer problems that have gone on" on 02/06/2005 |
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