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Vonage We had two numbers with Vonage. We cancelled one over the phone because we used



We had two numbers with Vonage. We cancelled one over the phone because we used it maybe for 5 to 10 minutes a month tops. Vonage tried like crazy to have us keep the account but since we were not cancelling our overall service, I think that might have played into a no hassle over the phone cancellation.

At this point though MorganLD, if you've called in twice and not gotten the account cancelled, I would follow the TOS and send your cancellation via registered mail. At that point, Vonage can either play by the rules THEY established or they have a legal situation on their hands - which they enough of right now. Yes it's a pain in the rear but this way you have every legal recourse at your fingertips if they do not cancel your account. Until then, they can simply claim you did not follow the TOS which is your binding, legal agreement with Vonage and keep on charging you.

Sadly, Vonage will not be the last company in your lifetime that will do this to you. Gotta love corporate America!



Read The Full Thread:

Just try canceling your service!


I have cancelled my service twice now and they refuse to cancel it. I keep getting
So you cancelled your service, IN WRITING, and you continue to get bills? Just
Vonage will not accept a cancellation request in writing, although I have e-mailed
Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
I am not considering canceling my service, but I have done similar things with
noct - sounds like you got cancelled and will probably be just fine. In fact, I've
If Vonage will not honor the cancellation, then contact your credit card company
My daughter canceled. Had no problem whatsoever.
log into your web account to tell if the account's been disconnected, you can still

cid92 posted "We had two numbers with Vonage. We cancelled one over the phone because we used" on 05/12/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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