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Vonage WTF! Got this email in my system: Dear From today 25 April 2008 to



WTF!

Got this email in my system:

Dear

From today 25 April 2008 to help ensure reliability and quality of the Vonage Service we have introduced a fair use policy. The fair use policy applies to all call plans. This policy does not affect the vast majority of our customers. For details please visit http://www.vonage.co.uk/features_terms_service.php
see sections 4.10 and 7 of Vonage terms of service.

Please do not reply to this email as the system is setup not to receive replies.

If you have any questions now or in the future Vonage Customer Care is eager to assist you from 8 a.m. to midnight, 7 days a week. Please visit our help centre at http://www.vonage.co.uk/help.php or send us an email from our Contact Us page at http://www.vonage.co.uk/help_contactUs.php You can also call us free by dialling 150 from your Vonage line or FreePhone 0800 008 6000 from other lines.

Sincerely
Vonage Customer Care
This message was sent from Vonage UK (www.vonage.co.uk) if you no longer want to receive our monthly newsletter, you can unsubscribe using the link below

To be removed click here:
http://app.icontact.com/icp/mmail-mprofile.pl?r=1052534510&l=156811&s=YMGO&m=30752356&c=110451

I checked the fair use limits and it appears:

Vonage Fair Usage Policy
If during any monthly billing cycle you exceed the fair usage limits set out below we may terminate your service immediately or, at our sole discretion if we consider it appropriate, we may suspend your service and offer you an alternative call plan applicable to your usage. If having offered you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately. Termination charges apply.

Fair Usage Limits
The following fair usage limits (with the exception of any specific call plans listed below) apply to all call plans, including those pre-dating the current version of this Fair Usage Policy.

The service is subject at all times to a limit of 2000 minutes in aggregate during each monthly billing cycle for outgoing inclusive calls to international countries specified in your call plan and for outgoing inclusive calls when calling UK landline numbers starting with 01, 02 and 03.

Calls included in your call plan have a maximum call duration of 4 hours per call, after which time the call will be disconnected.

Latest Version: 14th April, 2008



Read The Full Thread:

Vonage Fair Useage Policy?


I just received this email and checked the TOS - 2000 mins basically equates to
I'm in the same situation as you with an american fiance who I call virtually every
Unfortunately I don't know; as with Vonage we both downloaded the Skype program,
Page 1 of the Vonage UK website today carries the banner "No limits on calls", you
I too got the email and straightaway emailed customer services, I too had done
If you want to cancel seems they slightly contradicting you? If you do not
It seems a bit of a contradiction offering an "unlimited calls" plan, but then
I'm in the same situation as Nutter and Richie (didn't realise there were so many
I emailed them earlier (see below) and like ifd001 got a standard form letter in

NUTTER123 posted "WTF! Got this email in my system: Dear From today 25 April 2008 to" on 04/25/2008

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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