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Vonage WTF!
Got this email in my system:
Dear
From today 25 April 2008 to
WTF!
Got this email in my system:
Dear
From today 25 April 2008 to help ensure reliability and quality of the Vonage Service we have introduced a fair use policy. The fair use policy applies to all call plans. This policy does not affect the vast majority of our customers. For details please visit http://www.vonage.co.uk/features_terms_service.php
see sections 4.10 and 7 of Vonage terms of service.
Please do not reply to this email as the system is setup not to receive replies.
If you have any questions now or in the future Vonage Customer Care is eager to assist you from 8 a.m. to midnight, 7 days a week. Please visit our help centre at http://www.vonage.co.uk/help.php or send us an email from our Contact Us page at http://www.vonage.co.uk/help_contactUs.php You can also call us free by dialling 150 from your Vonage line or FreePhone 0800 008 6000 from other lines.
Sincerely
Vonage Customer Care
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I checked the fair use limits and it appears:
Vonage Fair Usage Policy
If during any monthly billing cycle you exceed the fair usage limits set out below we may terminate your service immediately or, at our sole discretion if we consider it appropriate, we may suspend your service and offer you an alternative call plan applicable to your usage. If having offered you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately. Termination charges apply.
Fair Usage Limits
The following fair usage limits (with the exception of any specific call plans listed below) apply to all call plans, including those pre-dating the current version of this Fair Usage Policy.
The service is subject at all times to a limit of 2000 minutes in aggregate during each monthly billing cycle for outgoing inclusive calls to international countries specified in your call plan and for outgoing inclusive calls when calling UK landline numbers starting with 01, 02 and 03.
Calls included in your call plan have a maximum call duration of 4 hours per call, after which time the call will be disconnected.
Latest Version: 14th April, 2008
Read The Full Thread: Vonage Fair Useage Policy?
• I just received this email and checked the TOS - 2000 mins basically equates to
• I'm in the same situation as you with an american fiance who I call virtually every
• Unfortunately I don't know; as with Vonage we both downloaded the Skype program,
• Page 1 of the Vonage UK website today carries the banner "No limits on calls", you
• I too got the email and straightaway emailed customer services, I too had done
• If you want to cancel seems they slightly contradicting you?
If you do not
• It seems a bit of a contradiction offering an "unlimited calls" plan, but then
• I'm in the same situation as Nutter and Richie (didn't realise there were so many
• I emailed them earlier (see below) and like ifd001 got a standard form letter in
NUTTER123 posted "WTF!
Got this email in my system:
Dear
From today 25 April 2008 to" on 04/25/2008 |
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