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Vonage WHAT is going on down there?!
today we had a very severe thunderstorm, and even
WHAT is going on down there?!
today we had a very severe thunderstorm, and even though Id unplugged the comp and routers, the guest house computer was left on, sooooo when a massive powerspike hit, energy surged along the LAN lines and fried my router. Im like ok well this sucks but hey I know, ill go use the neighbors phone and have Vonage send a new router.
welp after going through a ridiculous maze of "idiot testing" options I finally got to talk to what I assume is their outsourced-to-india tech center.
its bad enough trying to explain that I have already been through the reboot proceedures and reset protocols and that Im completely confident that the router is fried,
but when they FINALLY stop asking me the15 min of qualifier questions they transfer me to tech to send me a new router.....
so I wait,
listening to the asinine tips and advert recordings...
i wait....
FORTY min I wait.....
finally the muzak stops
.....nothing...dialtone...
this happens THREE TIMES. IE I WASTE two hours trying to get a new damn router, watching the sunlight fade and with it the time I needed to work on my car.
the FOURTH time I call billing, explain the situation and they transfer me "directly to tech" same damn thing happens. so ANOUTHER hour of my time wasted and I didnt get to speak to a SINGLE person that could help me.
when I first recieved Vonage, they had sent me a dead router, I talked to a honest to god english speaking person and it was a painless operation that took all of 25 min to get a new one shipped,
in less than two months their tech has turned into total dung. If I dont talk to a living breathing person by tommorow im done. there is not a single excuse for such sloppy customer service.
Read The Full Thread: absolutely disgusted with support service
• I can identify with your frustration with Vonage support. I've spent a lot of time
• PM me your account info .. if u do it by 5PM Ill have you a new router by tomorrow @ 1030AM
• shanestainton: You see what I mean? These guys are super!
• shanestainton:
While you are waiting for the new RT, Go to the site of your
shanestainton posted "WHAT is going on down there?!
today we had a very severe thunderstorm, and even" on 06/06/2005 |
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