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On Apr 27, 2017 at 13:52:02

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Vonage WARNING Heed the words I say right now: GET A CANCELLATION NUMBER I want everyone



WARNING Heed the words I say right now: GET A CANCELLATION NUMBER

I want everyone to know what a horrific time I had disconnecting my phone service with Vonage. I was a Vonage supporter to the 100th degree. But now I have and will steer everyone that tries to sign up with Vonage away from the service.

It all started with attempting to cancel my temporary phone service that was only used for a short time. I was charged for 4 additional months and spent about 5 hours on the phone with numerous Customer service reps. Every month a charge was on my credit card and I would call again. I was told at least 4 times that my service had or will be disconnected when it actually was not. The last time I was on the phone I waited for a cancellation number and that appears to work. That took over 45 minutes to accomplish. I would also recommend recording the conversation or at least tell them you are recording the conversation.

The lost my business account as well as my temporary phone service.

There practices are Disgusting and should be illegal.

There is a class action lawsuit in California for similar practices.

If there was a class action suite in Oklahoma I would participate.

http://www.consumeraffairs.com/news04/2007/03/vonage_class_action.html



Read The Full Thread:

Problem with Canceling Service


Thanks for the confirmation number idea. Here is what I don't understand. Why
This is even easier if your bank offers digital credit card numbers. Bank of America,
Thats hilarious, cancelling my card would have been easier. I talked to some
Thanks for the tip. I will check into it. That could be really beneficial for future
When you attempted to cancel your service did you hop onto Vonage's website and
As a matter of fact, I asked - pleaded with some other area to do the disconnect because

pak69 posted "WARNING Heed the words I say right now: GET A CANCELLATION NUMBER I want everyone" on 01/14/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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