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Vonage Vonage would not tell me there was an outage or any other system activity today,



Vonage would not tell me there was an outage or any other system activity today, I was just on the phone with them (65 minute hold time on my cell, 12:01 AM December 15th. 781 area code in Massachusetts (Greater Boston)........the rep. told me that in the future should i get this recorded message (no service available and/or no ringtone) that I should do the following for the equipment I own (Linksys PAP2):

Push Reset on the device with pin for one minute (the vonics device) THEN turn the power off on the vonics device for 2 or more minutes.

Turn it back on.

They tell me in the future this will fix the problem.

I'm mystified as they would not confirm whether there was an outage today. I also tried to explain, that in the absence of all they suggested my ringtone returned on its own.

I had used the reset without their guidance, but for ten seconds only, perhaps you really do have to hold the thing in for a full minute. Next time I will try their suggestion, though it came to late and is not found on their website (at least not paired with the idea that if one got a phone message saying Vonage is unavailable here is what to try first.......

Regards

VOIPFOOL

Tell me if that works for you. I'm going to post it in the larger forum. I asked Vonage why they wouldn't post it in a logical manner-if you fail to get ringtone or you get a prerecorded Vonage message then first try the following, then wait on hold for 65 minutes.



Read The Full Thread:

Vonage Outage - December 14 - 15, 2007


It is 11:23pm CST time in DFW area and my lite has been steady green not for about
Earlier this evening my friend was calling me and my line was ringing and when i
Mine is also down. Been down for a few hours now and I have tried to reset everything.
the last time i had this kind of issue was about a month ago, it took them over a week
If you look at the other posts in the forum, it seems it's a vonage wide outage.
well i hope its resolved quickly this is the second time in a few months i've had
the last time i had this kind of issue was about a month ago, it took them over a week
i guess it could be but the last time i had this issue apparently as I said it was a
MAybe, where are they located?

VOIPFOOL posted "Vonage would not tell me there was an outage or any other system activity today," on 12/14/2007

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