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Vonage Vonage would be an incredible deal if it was regular phone service you were getting.



Vonage would be an incredible deal if it was regular phone service you were getting. Its not.

I can't prove that Vonage customer service is outsourced to an Indian company, all I know is the two techs I spoke with had thick accents and difficulty understanding me (I was raised in the suburbs of New York). In order to talk to a tech I had to wait several hours for a callback. The tech that called back told me to reboot my cable modem, voice adapter and router. I'm fairly certain that was the extent of their script because it was the solution for everything. No matter that everything except the adapter was working just peachy.

The agreement I signed stated that Vonage was not responsible. For anything. Including no dial tone for extended periods of time even if it was due to their server being overloaded, which seems to be exactly what is happening. I don't recall ever having to sign an agreement like that with a land line, wireless or broadband provider.

I've ten years experience designing network equipment installations and I have an in depth understanding of networking and protocols. The problem has been / is with the Motorolla adapter and / or Vonage's server. The Motorolla adapter really impressed me when I first installed it (in a positive way); after using it for three months, its impressed me even more that Motorolla would risk its reputation by releasing an untested product so widely, risking damaging their reputation and leaving them open to future litigation.

Does Moto work for Vonage or what? I know I am not the only person who is having A LOT of difficulty with this piece of equipment. While I was writing this the Voice Adapter went offline again - that would be the sixth time today. Blink blink blink blink.

I think its important that people who are considering this service have accurate information about it. All I found when I was researching it was stuff that seems in retrospect to have been placed by Vonage employees. This service is not reliable and should not be used where you need a reliable phone service. Its only worth $15 a month.



Read The Full Thread:

Why is Vonage so cheap?


I get this question every time I tell someone about the Vonage service. I'm signed
Tell your friends that all the calls are actually manually connected via huge
Its so cheep because: 1) you need a $45 a month broadband connection to use
Thank you Moto for the response to my original query. When you try to explain Vonage
FYI I doubt the Vonage CAll center is in India, for those of you who live in
I agaree Vonage is not perfect or even as close to perfect as my POTS is. But, I compare
I have never been happy with any POTS service I have ever had. There was always some

scott posted "Vonage would be an incredible deal if it was regular phone service you were getting." on 04/03/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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