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HildBeft Posted:
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How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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How to have Vonage and another land line?
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massrman Posted:
The devices are
available at
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margins , please
share your

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IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

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IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

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W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

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A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

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Vonage Vonage's customer service is probably the worst of any company I've dealt with.

Vonage's customer service is probably the worst of any company I've dealt with. If my actual telephone line wasn't so darned reliable, or the prices so darned low, I'd have cut and run months ago. But, fortunately, I've rarely had to deal with Customer Disservice, and when I have it's been for minor things that even a script-follower can handle. Thankfully.

However, partly in their defense, they ask you to sign and return the LOA and send them out immediately upon receipt LOA's immediately because phone companies are generally reluctant to release the old numbers. Look in the "LNP" section of the forum for the various times Vonage has been blamed for delaying LNP transfers and "costing me money" because they have to maintain their old service AND Vonage for weeks or in some cases months. So they've probably worked out their timing based on customers wanting their LNP's as fast as possible.

I've never heard of *any* LNP taking less than two weeks, so your LNP being so efficient is way outside the curve. So, to be fair, Vonage "got the ball rolling" with LNP because they never in a million years figured that a LNP would complete in less than transit time for a DHL package. Yours is a first, at least on these forums from what I've seen.

Heck, I'm still scratching my head trying to figure out how your old company managed it so fast. Your old phone company is to be commended for their efficiency. Unfortunately, they ended up being TOO efficient, where Vonage is used to telcos dragging their feet on LNP requests, "misrouting" LOA's, etc, to keep their customer paying for as many months as possible before finally releasing the number.

I'm not saying you did anything wrong. You did exactly what you were told, and Vonage made an error by planning everything out based on expectations of LNP response that obviously don't apply to your old phone company. But, to be fair, your LNP transfer was way outside the normal reality of how fast they work.

Their "false apologetic" attitude is certainly a problem, and I agree that they could have done a lot better (as in, done something at all) to fix the problem for you. In my not so humble opinion (grin), they should have at least told you to buy an adapter at a local store and offered you a refund of its cost when you returned the one they shipped you. That would have put a working adapter in your hands immediately.

But, they didn't, and it is fair to say that their customer service is, shall we say, "somewhat lacking" (just to keep it to an understatement). That's an area Vonage really, really needs to work on.

If you reconsider Voip (Vonage or otherwise) in the future, especially with the speed of your phone company, I'd either:

- Delay signing and returning your LOA until you have the device in-hand.
- Get a number issued by your Voip provider and start LNP once you have the device working.
- Purchase your adapter at a retail store, so you have it in-hand before you start the signup process.

I think you'll find that anyone who uses LNP is going to set things up largely like Vonage has.

Read The Full Thread:

Vonage Poor Customer Support..??

I ordered my Vonage box last week and it came in on this past Thursday (4/27/06). When
This is clearly poor support. To get someone to correct the MAC address in their
UPDATE: Finally got someone who called themselve a Supervisor on the phone
My guess is that the service call center is offshore, and that they have to put requests
I just made several calls (5 or 6) this morning for a total of over two hours on the
888‑250‑1799 Direct to human. This number is from the get human
There are a few good VoIP providers out there who have good customer service. Before
UPDATE: Call them again this morning using the "Get Human" phone number above
I still don't understand how switching a MAC address or other database type changes
Sounds like to me that someone dropped the ball when getting his order ready... (

NateHoy posted "Vonage's customer service is probably the worst of any company I've dealt with." on 05/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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