Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kennetisa Posted:
...
In The Forum:
Hard Wiring - Installation
Topic:
Crown Je sais quoi sandstein mauersteine
On Apr 27, 2017 at 19:03:24

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Vonage's customer service is probably the worst of any company I've dealt with.



Vonage's customer service is probably the worst of any company I've dealt with. If my actual telephone line wasn't so darned reliable, or the prices so darned low, I'd have cut and run months ago. But, fortunately, I've rarely had to deal with Customer Disservice, and when I have it's been for minor things that even a script-follower can handle. Thankfully.

However, partly in their defense, they ask you to sign and return the LOA and send them out immediately upon receipt LOA's immediately because phone companies are generally reluctant to release the old numbers. Look in the "LNP" section of the forum for the various times Vonage has been blamed for delaying LNP transfers and "costing me money" because they have to maintain their old service AND Vonage for weeks or in some cases months. So they've probably worked out their timing based on customers wanting their LNP's as fast as possible.

I've never heard of *any* LNP taking less than two weeks, so your LNP being so efficient is way outside the curve. So, to be fair, Vonage "got the ball rolling" with LNP because they never in a million years figured that a LNP would complete in less than transit time for a DHL package. Yours is a first, at least on these forums from what I've seen.

Heck, I'm still scratching my head trying to figure out how your old company managed it so fast. Your old phone company is to be commended for their efficiency. Unfortunately, they ended up being TOO efficient, where Vonage is used to telcos dragging their feet on LNP requests, "misrouting" LOA's, etc, to keep their customer paying for as many months as possible before finally releasing the number.

I'm not saying you did anything wrong. You did exactly what you were told, and Vonage made an error by planning everything out based on expectations of LNP response that obviously don't apply to your old phone company. But, to be fair, your LNP transfer was way outside the normal reality of how fast they work.

Their "false apologetic" attitude is certainly a problem, and I agree that they could have done a lot better (as in, done something at all) to fix the problem for you. In my not so humble opinion (grin), they should have at least told you to buy an adapter at a local store and offered you a refund of its cost when you returned the one they shipped you. That would have put a working adapter in your hands immediately.

But, they didn't, and it is fair to say that their customer service is, shall we say, "somewhat lacking" (just to keep it to an understatement). That's an area Vonage really, really needs to work on.

If you reconsider Voip (Vonage or otherwise) in the future, especially with the speed of your phone company, I'd either:

- Delay signing and returning your LOA until you have the device in-hand.
- Get a number issued by your Voip provider and start LNP once you have the device working.
- Purchase your adapter at a retail store, so you have it in-hand before you start the signup process.

I think you'll find that anyone who uses LNP is going to set things up largely like Vonage has.



Read The Full Thread:

Vonage Poor Customer Support..??


I ordered my Vonage box last week and it came in on this past Thursday (4/27/06). When
This is clearly poor support. To get someone to correct the MAC address in their
UPDATE: Finally got someone who called themselve a Supervisor on the phone
My guess is that the service call center is offshore, and that they have to put requests
I just made several calls (5 or 6) this morning for a total of over two hours on the
888‑250‑1799 Direct to human. This number is from the get human
There are a few good VoIP providers out there who have good customer service. Before
UPDATE: Call them again this morning using the "Get Human" phone number above
I still don't understand how switching a MAC address or other database type changes
Sounds like to me that someone dropped the ball when getting his order ready... (

NateHoy posted "Vonage's customer service is probably the worst of any company I've dealt with." on 05/01/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New edwinys18
New Today 0
Yesterday 7
Total 100358

Who Is On Site
Visitors 161
Members 0
Total 161


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.66
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.81 Seconds and 333 Pages In The Last 60 Seconds
The Vonage VoIP Forum