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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Vonage's ToS has always stated that you own the adapter, at least it has for the

Vonage's ToS has always stated that you own the adapter, at least it has for the last 2 years and change I've been a customer, and I can't believe they've changed it before that. The Cable companies who provide a modem either have it baked into the monthly fee or they line-item it.

Vonage is on the "cell phone" model. They'll give you a free or nearly free adapter, but only once. The difference between them and the cell companies is that their "early termination fee" is $40 instead of $175-200, but once your initial contract ends, you can't renew it and get a new system.

Rebus is correct, I'd start by calling the cancellation department and informing them very politely that the service is no good to you without an adapter, and that they can choose to send you a new adapter, or they can cancel your account.

If they cancel it, you can go to the store and choose from any of the Voip companies (including, but not limited to, Vonage) and get a new adapter for free all over again. Or you can likely port your number to another Voip company (but you have to maintain your Vonage account until that port is complete, or you run the risk of losing the number - standard practice in phone number ports).

Frankly, I don't know of any of the Voip companies that will replace an out-of-warranty adapter for you for free. Maybe some will, I've only done business with Vonage, but I can't imagine many of them handing them out upon request and staying in business. $100 is actually a fairly reasonable price for a Voip adapter and router combination, and even at cost that's a lot of profits eaten up when you swap out a device like that.

Though, if you end deciding to replace the device yourself, I'd heavily advise you to buy the cheapest Voip adapter you can find (I think the PAP2 is about $50 with no rebates required), and get yourself a decent, SEPARATE router. Vonage can easily move your account to a new, retail-purchased adapter. SOME people have even reported success in buying a used one on eBay, but that doesn't always work, and is a risky way to swap it out IMHO.

But I think a few calls to the cancellation department will eventually yield you a customer service rep who can get you a new device for free. Remember - in all likelihood, that will "reset the clock" on your contract (which would probably become 2 years) and cancellation within that timeframe will set you back $40. But a chance of paying $40 tomorrow is better than a certainty of paying $100 today...

Read The Full Thread:

Vonage Charging for Replacement of defective Router

My router was "determined" to be defective after 3 hours and 2 reps later on the
With cable modem services you lease the modem for a monthly fee. Section 2.13
THANKS for the must work for Vonage. This does not appear anywhere
Nope. I don't work for Vonage. Just did a quick scan of the Terms of Service. I
Not true with every cable system. Brighthouse Road Runner includes the modem
After ~3 years as a customer, my adapter was out of warranty also, but they refused
thanks to all for your sound for a company providing the adapter
After 3 years with Vonage I also switched to "VoIP Your Life" when my Vonage router
I got a call from VyL and their costs are much higher than Vonage's. Especially

NateHoy posted "Vonage's ToS has always stated that you own the adapter, at least it has for the" on 07/26/2007

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