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Vonage Vonage is working fine with our alarm system. The problem for Vonage, and alarm



Vonage is working fine with our alarm system. The problem for Vonage, and alarm companies, and alarm dealers working with hardware to accommodate any Voip service, is that all the equipment and all the reporting protocols are highly variable between installations. Ergo, my alarm system works fine, yours may not. No two alarm system installations and configurations are exactly alike. Because of that chaotic variability, it's wiser and legally smarter for Vonage to tell everyone that its service won't work with alarms.

If it helps anyone, our alarm system reports to the monitoring station in Contact ID format. This is a relatively contemporary format and so may offer more resilience during central station communication. I actually work at the very monitoring station we're hooked up to so I was able to verify right down to the receiving report that all signals sent during our post Vonage-install alarm test came in fine.

The biggest issue facing Vonage customers who decide to brave it with the default Vonage install is battery back up. If the Vonage box goes down during a routine power outage, your alarm panel, with its own internal battery back up, will still work to set off the audible alarm during a breech. But your phone won't be live to report to central station unless your internet router AND your Vonage router also have battery back up. So, if you intend to make your Vonage work with your alarm, and can, make sure you invest in some sort of battery back up for both your Vonage and network routers.

It's worth me pointing out that the trend in alarm installations these days is to abandon the notion of using the phone line for any sort of alarm reporting, period. Many alarm companies are now switching over to digital radio reporting networks (and there are many to choose from) for exclusive communication, whereas before, they were either not used at all, or only used as a back up to the phone line. Many of these digital radio networks interface with existing alarm systems quite easily, and are another option for new Vonage users. Ask your alarm dealer.

Finally, to address the original poster's issue with the alarm sounding every time the phone network goes out - some alarm configurations (remember, I said they're all different), explicitly treat loss of a phone line as a burglary attempt. The assumption being a burglar has just cut the line (not to prevent someone from dialing 9-1-1, but to prevent the alarm from dialing out). This would be something the alarm dealer would have configured, perhaps as part of their standard practice. It's also possible that the general drop in voltage on the line triggers the alarm somehow, but I'm gambling it's more the former.

Dave



Read The Full Thread:

My Home Alarm System


My home alarm system has to be attached to the phone line. Vonage has went down three
I am sure it is frustrating for both you and your neighbors. First, Vonage is specifically
Yes, you are going to have problems using Vonage with an alarm. The way Vonage (or
for posting back. i think we are going to have to let vonage go. we already have our
I agree with the other posters. However, I'd also have a talk with the alarm company.
being a first time home owner, i set the alarm off by accident enough, i dont need
Just so. Been there. :-D
I have my alarm system on my Vonage line and it works fine. The wife and daughter
I don't know what type of system you have but what I did was have the alarm co come
I have a DSC panel. I like the ability of the alarm co to tell me what zone is alarmed.

tdave365 posted "Vonage is working fine with our alarm system. The problem for Vonage, and alarm" on 03/12/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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