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Vonage Vonage is right in the case of charging your credit card because you agreed to this





Vonage is right in the case of charging your credit card because you agreed to this type of payment agreement when you first started your service. The discrepancy can be dealt with through the "request a credit" means. However, b/c their billing system is computer generated to save overhead cost, they bill whatever is the outstanding balance. I hope you do know that you can look at all your billing information in real time on your web account and so there really should not be any surprises. Can I ask what the extra $13 are from? A detailed bill is available on your web account as well.



This on the other hand is disturbing as everyone must identify him/herself for a customer. Shame on Vonage for this type of irresponsible customer service.



I would say that a scam is when they falsely or deliberately mislead you into paying money. In this case, Vonage has made it abundantly clear that they only take 2 forms of payment either CC or a Bank Account. I do not see any scam in this.



Yes and no. You have the right to review your bill and then you can request credit for improper billing. Most supervisors I have dealt with have been very good about this. Vonage is actually fiscally smart by charging first and then giving credit if mistakes are made. It's a whole lot easier to do than to give the bill and then deal with people not paying their bills on time etc.



No this is not normal.



There is a subforum here on home wiring. i'd recommend that you visit that subforum and look at the instructions. The removal of the incoming line from your local telco is not as hard as it appears to be.

You will need to do this and also make sure that all your phone jacks are connected to the same line. It looks to me like at one point your home had 2 lines and so that's why only 1 of the jacks work and the other 4 are connected to a different line. The material in the home wiring section can help you identify and reconfigure it.



there is also a subforum here on faxes tivos etc. they can also help you.

keep in mind that you are just mad and your struggles can be solved if you are willing to read and learn how others have dealt with this.

I do all of what you want to do with my Vonage service but it took me a bit of learning to get it done.



Read The Full Thread:

Unauthorized Credit Card Charge


Does Vonage Customer Service solve any issues for anyone? I just had a disturbing

mundy5 posted "Vonage is right in the case of charging your credit card because you agreed to this" on 09/21/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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