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Vonage Vonage is harvesting your friends' names from their refer-a-friend program
Vonage is harvesting your friends' names from their refer-a-friend program to send spam promotions. Your name is being used too.
Read more: http://www.damniwish.com/2007/06/vonage-spams-cu.html
I am a Vonage customer. In December, 2004 I entered 18 friends' email addresses in their refer-a-friend program. This was clearly intended to be a one-time referral, on an opt-in basis, from me to my friends. 30 months later ....
Vonage crossed all lines of good taste, privacy, and ethics. They send a mass email to my friends - USING MY NAME - in a shameless promotion. In fact, my name was used in the email 3 times, as if I had endorsed the message and gave permission to use my friends' names.
* Vonage is harvesting names from their refer-a-friend program to send spam promotions.
* Vonage is violating their customers privacy by using data from customer accounts for a marketing campaign.
* Vonage has used their customers names for testimonials without permission of the customers.
Wow. Vonage is so evil on so many levels. And stupid.
What they did ...
* creates massive, insane anger
* is illegal - violates both CAN-SPAM and privacy statutes
* perverts the trust of their best customers, those who were willing to recommend them to their friends
* turns influentials into enemies
Warning: If you use the Vonage refer-a-friend program, they will harvest your friends' email address and spam them for years, using your name.
If this has happened to you:
1. Repost this message http://www.damniwish.com/2007/06/vonage-spams-cu.html
2. Comment on this blog If the rest of their customers are as angry as I am, this won't be the end of it.
(The saddest thing is that Vonage could have been a truly great company. Google great, Salesforce.com great. All they had to do was not be the phone company - a very low bar. But they are so much more horrible that even the phone companies ever were. Worse service, worse support, and a crappy attitude. What a shame.)
Read The Full Thread: Vonage is sending spam to your friends, using your name
• The reason I visited this forum right now was to write about exactly the same thing.
• This happened to me as well! I too am pissed and am thinking about changing services.
• I googled around for 'vonage spam' and found this interesting article about Jeffrey
• Guess we need to stop referring our friends if this is going to be the case....I
• I was formerly very active in this community, unfortunately work commitments
• As far as I am concerned this constituted a form of identity theft. I am hoping that
• I will still remain a Vonage Customer, I would rather put up with a little spam problem
• I'll buy "not thought out". If they say that it was accidental, that would be an
• I'm willing to bet Vonage doesn't care . Why? Because people scream that Vonage
Sernovitz posted "Vonage is harvesting your friends' names from their refer-a-friend program" on 06/22/2007 |
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