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Vonage Vonage is an Internet Service, not a phone company. If you don't like it, don't



Vonage is an Internet Service, not a phone company.

If you don't like it, don't use it. That's the whole point.

They DO NOT have a government mandate to serve all customers, nor do they have a government monopoly. This is an optional service, not some guaranteed right.

Frankly, I think their marketing strategy is pretty smart.

Why try to make 100% of customers 100% happy all the time? It would cost a fortune! Dump the complaining 10% and run a more efficient operation and make more money (with less hassle) with the remaining 90%.

Here's why:

1. Some folks are never happy . You can bend over backwards (or forwards) for them, and they will still whine. These silly threads about Voip "securtiy" are a case in point. These time-wasters are costly to serve. If you can dump 10% of your customer base that is costing 90% of your customer service, you'll really save a lot of money (Oh, if only the Airlines could do this!).

2. Some homes do not have the proper bandwidth . For whatever reason, some broadband connections are better than others. If a home does not have *consistently* sufficient bandwidth, there is nothing Vonage can do about it. For these folks, it just won't work. Better to have them disconnect than to waste hours and hours of time trying to fix the unfixable.

3. Some tech geeks will try to play with it. I've seem some pretty esoteric stuff being tried here - and Vonage being bashed when it doesn't work. Buying your Vonage box off eBay to save $20? BAD IDEA! Trying to use a modem/alarm/fax/credit card swipe machine on your Vonage line? BAD IDEA! Trying to use the equipment in a novel and unauthorized configuration? BAD IDEA! Again, it is far more cost-effective for Vonage to dump these customers than try to make their weird ideas work (it would take an army of technicians!).

So what good is Vonage? First, it works for the VAST MAJORITY of people (like me). These folks DON'T post here generally, because their service WORKS GREAT! Voip would be dead in the water if it didn't provide some connections for some folks.

SECOND, for those who can't get it to work, Voip acts as a reality check on Ma Bell.

Satellite TV (Dish network and the like) doesn't work for everyone, and often the service can be spotty and the features not as complete as Cable TV (sound familiar?). BUT, since the introduction of these Dish services, the cable companies have had to scramble to offer newer and better services, better customer service, and also more competitive PRICING.

So even if Vonage doesn't "work" for you, Vonage will "work" to save you money. The telcos will have to improve their service levels and pricing to compete with Vonage.

So it is a win-win for consumers, even if you can't get Vonage service in your home.

For me, there is no question comparing Verizon to Vonage. Vonage wins hands down on price. As for customer service, after a half hour and three calls to Verizon's new voice recognition system, I'm not convinced they have an edge on Vonage....

As for service and growing pains? Well, as one of those folks who was an early adapter of PayPal, all I can say is wait. Once matured, many internet services with growing pains end up becoming pretty respectable institutions.

Vonage isn't working out for you. Go try something else!

But I suspect if you are having trouble with Vonage Voip, then you'll have similar troubles with other Voip services.

Regards,

-Bob.



Read The Full Thread:

If Vonage is bad, then how are the other VOIP services?


There seems to be a common pattern to all of the discussion: 1. Bad customer service
From: The Vonage Forum Rules Some how I feel my buttons are being pushed
My Bad. Did not read the rules. Sorry.
If you really want to compare go to BBR... http://www.broadbandreports.com/forum/voip The
Thanks for the link, I'll check it out. Well, I am venting but I do see the return
I am sorry I did not provide you with that same link, I should have. I did a few hours
With regard to installation, do you try to use the INSTALL discs? I ordered
Hi Bob, My problems were only related to not being able to get my local number
Hi again, My installation was perfect. Again, reading stuff from other posts. thanks

robertplattbell posted "Vonage is an Internet Service, not a phone company. If you don't like it, don't" on 05/28/2005

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