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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Vonage is an Internet Service, not a phone company. If you don't like it, don't



Vonage is an Internet Service, not a phone company.

If you don't like it, don't use it. That's the whole point.

They DO NOT have a government mandate to serve all customers, nor do they have a government monopoly. This is an optional service, not some guaranteed right.

Frankly, I think their marketing strategy is pretty smart.

Why try to make 100% of customers 100% happy all the time? It would cost a fortune! Dump the complaining 10% and run a more efficient operation and make more money (with less hassle) with the remaining 90%.

Here's why:

1. Some folks are never happy . You can bend over backwards (or forwards) for them, and they will still whine. These silly threads about Voip "securtiy" are a case in point. These time-wasters are costly to serve. If you can dump 10% of your customer base that is costing 90% of your customer service, you'll really save a lot of money (Oh, if only the Airlines could do this!).

2. Some homes do not have the proper bandwidth . For whatever reason, some broadband connections are better than others. If a home does not have *consistently* sufficient bandwidth, there is nothing Vonage can do about it. For these folks, it just won't work. Better to have them disconnect than to waste hours and hours of time trying to fix the unfixable.

3. Some tech geeks will try to play with it. I've seem some pretty esoteric stuff being tried here - and Vonage being bashed when it doesn't work. Buying your Vonage box off eBay to save $20? BAD IDEA! Trying to use a modem/alarm/fax/credit card swipe machine on your Vonage line? BAD IDEA! Trying to use the equipment in a novel and unauthorized configuration? BAD IDEA! Again, it is far more cost-effective for Vonage to dump these customers than try to make their weird ideas work (it would take an army of technicians!).

So what good is Vonage? First, it works for the VAST MAJORITY of people (like me). These folks DON'T post here generally, because their service WORKS GREAT! Voip would be dead in the water if it didn't provide some connections for some folks.

SECOND, for those who can't get it to work, Voip acts as a reality check on Ma Bell.

Satellite TV (Dish network and the like) doesn't work for everyone, and often the service can be spotty and the features not as complete as Cable TV (sound familiar?). BUT, since the introduction of these Dish services, the cable companies have had to scramble to offer newer and better services, better customer service, and also more competitive PRICING.

So even if Vonage doesn't "work" for you, Vonage will "work" to save you money. The telcos will have to improve their service levels and pricing to compete with Vonage.

So it is a win-win for consumers, even if you can't get Vonage service in your home.

For me, there is no question comparing Verizon to Vonage. Vonage wins hands down on price. As for customer service, after a half hour and three calls to Verizon's new voice recognition system, I'm not convinced they have an edge on Vonage....

As for service and growing pains? Well, as one of those folks who was an early adapter of PayPal, all I can say is wait. Once matured, many internet services with growing pains end up becoming pretty respectable institutions.

Vonage isn't working out for you. Go try something else!

But I suspect if you are having trouble with Vonage Voip, then you'll have similar troubles with other Voip services.

Regards,

-Bob.



Read The Full Thread:

If Vonage is bad, then how are the other VOIP services?


There seems to be a common pattern to all of the discussion: 1. Bad customer service
From: The Vonage Forum Rules Some how I feel my buttons are being pushed
My Bad. Did not read the rules. Sorry.
If you really want to compare go to BBR... http://www.broadbandreports.com/forum/voip The
Thanks for the link, I'll check it out. Well, I am venting but I do see the return
I am sorry I did not provide you with that same link, I should have. I did a few hours
With regard to installation, do you try to use the INSTALL discs? I ordered
Hi Bob, My problems were only related to not being able to get my local number
Hi again, My installation was perfect. Again, reading stuff from other posts. thanks

robertplattbell posted "Vonage is an Internet Service, not a phone company. If you don't like it, don't" on 05/28/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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