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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


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Vonage Vonage is a VOIP provider piggy backing on top on an existing Broadband provider.Other



Vonage is a Voip provider piggy backing on top on an existing Broadband provider.Other than having the ability to have your existing number "ported" to Vonage" there is no need to disconnect your existing landline phone with your current RBOC.

When you signed up with Vonage, you already signed up with an signed number that you have chosen for the area code. This number can act as a temporary one until your existing number is ported if you chose to do so. If not, that will be your second number.

Based on your posting, it is unfortunate that you are not familiar with the technology and how it can supplement your existing landline phone. It also unfortunate that Vonage is targeting mass consumer that have little or no knowledge how Vonage differs from an actual land line provider.

As with many other service oriented companies in the U.S., their customer service and technical support personnels are inundated with client calls and queries because of poor training, outsourced services, human resource shortage and low morale. Why you asked? Firms are no longer hire technical individuals but instead hire someone that can simply take calls and complete the calls as quickly as possible. And as long as the ASA (industry speak for the call to answer ratio) ratio is within the acceptable limit, everybody is happy, but not the customers. Who cares whether the problem is actually is resolved. It is how fast you can get rid of them. If the tech analyst actually try to resolve an issue he or she would be penalized for not taking enough calls or quota. It comes down whether the action of the support personnel can be measured. Helping you resolve a persistent issue is not on anyone's "radar" and very hard to measure. When it comes to work performance evaluation, the person who can answer the calls and "resolve" them quickest gets the bonus.

In case of Vonage, the problem is due to low morale and overworked first and second level Tech. The third level and their supervisors are busy writing up reports for managements and steering committees.

If they lies, the reps are not tech at all. They are either connected to sales, disguised as relationship managers, account specialists and the likes. Most likely your call never get past the first level help desk and the supervisors are so demoralized, that they don't give a damn what their reps say as long as they "look good."

Customer? What customer? They are just a bunch of cry babies, full of insults and derogatory remarks that ruins your day and cause ulcers. Hand holding is a crucial thing to bring the client's confidence and trust but it is rather unfortunate that many firms relegate that task to fewer and fewer customers if at all.

Your disgruntled customer service specialist at your service. :)



Read The Full Thread:

Poor customer service and even worse technical support


Signed up June 21st and have spent hours upon hours of my time trying to get this
You DO NOT have to cancel landline before Vonage. You can keep your landline and
In case of Vonage, the problem is due to low morale and overworked first and second
Most support services are overloaded with calls and there is constant churn in
skydivenshort is absolutely right. It's only about the call stats and it irks

skydivenshort posted "Vonage is a VOIP provider piggy backing on top on an existing Broadband provider.Other" on 09/28/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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