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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage Vonage has caught up with the forum, I called today with these instructions from



Vonage has caught up with the forum, I called today with these instructions from Mr. Sorrento:
"Mr_Sorento wrote:
For everyone with the RTP300 still having Caller ID problems, try the following:

Call up and either speak with a good CS rep or Tech Support rep and ask them to change your ring [1] cadence value to: 0xFFFFFCC000000000

Also, have them change your on-hook-voltage from 48 to 45"

and the Vonage tech said those were on this screen too as the fix. Of course, why not deploy system wide, I don't know. But it did work.

ColdGen really stated everything I'm about to say already but here goes anyway...

I've looked into this extensively. I've been measuring my on-hook line voltage constantly for the last two weeks or so and it's gone everywhere between 46 and 50 volts. (Currently it's at 47v.) None of those adjustments made any difference for me. Regardless of the voltage, the first incoming call showed ID and the rest didn't. In between the first and second call, the voltage did not change. The only assumption that I have is that the voltage issue is only for the house wiring problem. It's an easy assumption for me since my CID either always worked for all the phones or didn't work for any of them.

The next point is much more obvious. In version 52 and 55 of the firmware, having Vonage change the ring cadence fixed most of the CID issues. Of the ones that are left, they (mostly) reported that by connecting only one phone without house wiring, CID was OK.

It seems apparent that they two changes together should address all of the problems mentioned on this thread with just a few exceptions. There have been a few people reporting inconsistent CID (working, not working, working on half of the phones in the house...) and if the pattern holds up it seems like these inconsistencies should be addressed with voltage tweaking, rather than ring cadence, but that part is hard to know for certain.

I'm not a phone tech, but a broadband phone company with a million+ customers should know what the "standard" ring cadences and phone voltages should be. I don't know what the standards are, but I bet they've been in place for 20 years or more by know. As far as why they haven't pushed these settings to everyone with an RTP300 is anyone's guess but they may have finally adapted an "If it ain't broke don't fix it" strategy. Since there seems to be enormous inconsistency with the way these problems are being handled that philosophy might make more sense in the long run.



Read The Full Thread:

Anyone else having trouble with Caller ID?


No incoming calls display anything. Only shows 'incoming call' when the phone
Mine is also out. I suspect it's connected to the latest firmware update. I haven't
Working here all day since the upgrade...Did you try unlugging the router?
Damn! How could I have overlooked that?? That fixed it. Now, at long last,
And, of course, thank you, Trowski.
hmmm....seemed to start working on it's own today. Tried resetting the router
I figured that since my router was unplugged all night that may have been the fix!
You turn your phone off all night? That's one way to keep people from waking you
Heh...Nah, I was cycling eveything the other night, and after a few beers I "forgot"
I just lost caller ID again. Cycling the router brought it back again, but I hope

seeker_ktf posted "Vonage has caught up with the forum, I called today with these instructions from" on 11/25/2005

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