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Vonage Vonage has caught up with the forum, I called today with these instructions from
Vonage has caught up with the forum, I called today with these instructions from Mr. Sorrento:
"Mr_Sorento wrote:
For everyone with the RTP300 still having Caller ID problems, try the following:
Call up and either speak with a good CS rep or Tech Support rep and ask them to change your ring [1] cadence value to: 0xFFFFFCC000000000
Also, have them change your on-hook-voltage from 48 to 45"
and the Vonage tech said those were on this screen too as the fix. Of course, why not deploy system wide, I don't know. But it did work.
ColdGen really stated everything I'm about to say already but here goes anyway...
I've looked into this extensively. I've been measuring my on-hook line voltage constantly for the last two weeks or so and it's gone everywhere between 46 and 50 volts. (Currently it's at 47v.) None of those adjustments made any difference for me. Regardless of the voltage, the first incoming call showed ID and the rest didn't. In between the first and second call, the voltage did not change. The only assumption that I have is that the voltage issue is only for the house wiring problem. It's an easy assumption for me since my CID either always worked for all the phones or didn't work for any of them.
The next point is much more obvious. In version 52 and 55 of the firmware, having Vonage change the ring cadence fixed most of the CID issues. Of the ones that are left, they (mostly) reported that by connecting only one phone without house wiring, CID was OK.
It seems apparent that they two changes together should address all of the problems mentioned on this thread with just a few exceptions. There have been a few people reporting inconsistent CID (working, not working, working on half of the phones in the house...) and if the pattern holds up it seems like these inconsistencies should be addressed with voltage tweaking, rather than ring cadence, but that part is hard to know for certain.
I'm not a phone tech, but a broadband phone company with a million+ customers should know what the "standard" ring cadences and phone voltages should be. I don't know what the standards are, but I bet they've been in place for 20 years or more by know. As far as why they haven't pushed these settings to everyone with an RTP300 is anyone's guess but they may have finally adapted an "If it ain't broke don't fix it" strategy. Since there seems to be enormous inconsistency with the way these problems are being handled that philosophy might make more sense in the long run.
Read The Full Thread: Anyone else having trouble with Caller ID?
• No incoming calls display anything. Only shows 'incoming call' when the phone
• Mine is also out. I suspect it's connected to the latest firmware update. I haven't
• Working here all day since the upgrade...Did you try unlugging the router?
• Damn! How could I have overlooked that??
That fixed it. Now, at long last,
• And, of course, thank you, Trowski.
• hmmm....seemed to start working on it's own today. Tried resetting the router
• I figured that since my router was unplugged all night that may have been the fix!
• You turn your phone off all night? That's one way to keep people from waking you
• Heh...Nah, I was cycling eveything the other night, and after a few beers I "forgot"
• I just lost caller ID again. Cycling the router brought it back again, but I hope
seeker_ktf posted "Vonage has caught up with the forum, I called today with these instructions from" on 11/25/2005 |
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