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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
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Vonage Vonage does not populate the customers name in their carriers and CNAM providers



Vonage does not populate the customers name in their carriers and CNAM providers database. This means when your number is passed through SS7, the receiving carrier dips into their CNAM databse and is unable to reference a name for the calling number.

Industry standard for numbers that do not have names in a CNAM database is for the receiving carrier to post something for name. In most cases, the receiving carrier will use Unavailable, Unknown, or the City/State of the rate center / market the calling number is from. All of these are acceptable. It may also replace the name if no name is passed with the phone number which is why it displays on both lines of the CID display.

When Bell, Verizon, ATT, etc... were the only choice, there were less CNAM issues. Now that there is choice, anytime you switch from one provider to another, does not matter Voip or not, chances are there will be some differences in the way both Inbound and Outbound CID displays due to the use of different CNAM databse providers. Some providers will even cache CNAM so it may not have the most up to date records.



Read The Full Thread:

my phone number is showing up as outbound caller ID name...


since last week, my outbound caller ID number and name has been showing up like
Vonage does not put your name in the SS7 database used by most carriers to translate

VonTechMgr posted "Vonage does not populate the customers name in their carriers and CNAM providers" on 09/15/2008

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