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Vonage Vonage customer service does suck. Easily among the worst I've ever seen, and
Vonage customer service does suck. Easily among the worst I've ever seen, and I've seen plenty. It's not just that they outsource to India and you often have to deal with a language barrier. Even when the front line tech is understandable, they just read from scripts. There's often no underlying comprehension of whatever problem you are discussing. Sadly, even level 2 in the US can have that problem...
Vonage is making every attempt to correct the India and other out of US call center issues. They are opening more US based out-source call centers.
The DO NOT use scripts. None. 0.
You WILL likely speak to a newer agent. They will resolve over half the issues on a first call basis. Most issues are not that complicated. The ones that are, they will escalate. Do they "suck", well, if you are one of those that have the they suck attitude.. well, there is nothing they are going to do or say to change your mind anyway. If you are one that understands what goes on for a business like this.. well, you are already ahead of the game and will probably get your issue resolved without posting a nasty letter to the Vonage Forums!
Read The Full Thread: THIS SERVICE SUCKS. PERIOD. DON''T SIGN UP!
• We have had problems with VONAGE since we got it 6 months ago. This is absolutely
• Why would you find it desirable to offend the people here? This isn't a Vonage owned
• Vonage can only vouch for their service - not your ISP. If your ISP has problems,
• On that issue, I have some sympathy for Ncc's viewpoint. Vonage indicates in their
• I quote,"We have had problems with VONAGE since we got it 6 months ago. This is absolutely
• We can't fix stupid... and it sounds like you have more of that then anything else.
• I feel for ya, I went thru all that also in my first ......over six months.. and Customer
• You're an idiot for posting twice to defeat the word filter. This is an independant
• Having dealt with Vonage customer service many times over the past 6 weeks, I too
• See that's the downfall in the original post. Hasn't read the disclaimer at the
joe_izuzu posted "Vonage customer service does suck. Easily among the worst I've ever seen, and" on 12/29/2006 |
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