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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
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Topic:
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Vonage Vonage, Please note that my company is very happy with our switch of several



Vonage,

Please note that my company is very happy with our switch of several lines to the Vonage system. We understand that as with all new technology, there are bugs to be worked out, and that can lead to downtime and outages. I have worked on many corporate phone systems for a number of years, and have a suggestion that will hopefully make outages less of an issue for businesses.

Of course, I do not suggest that any company cancel all of there lines in favor of the Vonage solution. Backup lines should always be used. Most corporate phone systems check a line before dialing out, ensuring it is working. If the line is down (off-hook, open, fast busy, dead, or a combination) the system will fail over to backup lines.

I have noticed that on the RT31P2, dial tone is given even if the ethernet is disconnected. Of course during some of your recent outages, I have had the problem that our system continues to try to use the Vonage lines and does not fail over to the backup lines. Can the RT31P2 be programmed with a heartbeat that checks the status of the Vonage system and fails a line if the system is down? Or can it fail a line if a call fails, then use a polling counter to check every few minutes to see if server has returned and reset the line? Is there another piece of equipment that we can use that has these features and is compatible with the Vonage system (just in case this is too much for the RT31P2 to perform).

I would recommend that you setup an email alert group that businesses and home users can subscribe to that will alert them to planed and unplanned outages. This way, I can switch the system immediatlely instead of waiting for users to complain.

Again, we are very happy with your system. It has saved our company thousands in the short time that we have deployed. However, with enhancements like this, it will be an even more valuable tool.



Read The Full Thread:

Suggestion for business outages


This is a users forum and, while monitored by some Vonage techs, not one that Vonage

Sure about that?
...not one that Vonage management would look at. I don't know that your observations
Sure about that? I can tell you that it does get read.
That's encouraging.
:-D Suggestion for business outages :-D I am considering deployment for

buddvan posted "Vonage, Please note that my company is very happy with our switch of several" on 03/09/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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