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Vonage Very stange problem that began about 2 weeks ago w/ poor voice quality including



Very stange problem that began about 2 weeks ago w/ poor voice quality including dropped calls,(and internet) and I'm hoping someone can help figure out where the problem really is.

It seems to be intermittant with the Vonage quality comming and going originally making me suspect my ISP traffic but now I think it's the router as I consistantly see a drastic difference in speeds (from speakeasy) depending on whether the router is out or in.

Some details:

ISP: TimeWarner RoadRunner
Southern Tier, New York (607) 428-xxxx
Moto SB 4101 Cable modem
WRTP54G router (1.00.60 firmware and reset to defaults)
Uniden TRU-88xx phones

Speeds without router (Cable Modem -> PC and no WRTP54G) are fine: 4200-4600 kbs Down and 350-360 kbs UP

However, when I put the router in the mix, I drastically lose download speed whereas the upload speed is about the same: 85-250 kbs down and average around 350 up.

For what it's worth, I have my bandwidth saver set to 30 kbs.

I include below some testmyvoip tests with the PC directly connected to the WRTP54G. When I ran this test, the phone quality was just okay to poor. These reults are the BEST I have seen in some time (with results with normal scores around 2.5)

MOS Analysis From You TO Boston
Media Quality
MOS 3.3 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 33.3%
Latency 0.00 0.0%
Packet Discards 1.15 66.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 42 ms
Signaling Quality
Post-Dial Delay 56 ms
Call Setup Time 63 ms
Media Delay 154 ms

MOS Analysis FROM Boston To You
Media Quality
MOS 3.0 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 0.77 39.1%
Packet Loss 0.63 31.8%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 2.1%
Packet Loss 1.7%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 39 ms
Signaling Quality
Post-Pickup Delay 67 ms
Call Setup Time 68 ms
Media Delay 98 ms



Read The Full Thread:

poor/dropped calls WRTP54G and download speeds


OK, I see it now. So how are the VoIP test results if you go directly to the modem?
Your test results when plugged directly into the modem are pretty poor. That would
Thanks. The reults in my original post are with the router (and my PC wired into
Okay.. The first results below are without router and the PC direct connected
UPDATE: so I called CS and got through with less than a 5 min wait. The person, obviously
That is strange. I'd start a dialog with my ISP, and aim at trying to get that modem
JOY! It was the cable modem and nothing to do with vonage's service or their
Wondering if my problems are also due to my cable modem. Is your ISP in the middle
I had no indications that my ISP, TimeWarner RoadRunner, was upgrading their

chrismcr posted "Very stange problem that began about 2 weeks ago w/ poor voice quality including" on 03/05/2006

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