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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage [VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ]

#1) Dont ask me for help. I just can't. The way the callcenter works makes it impossible.
#2) If you have a QUESTION I will gladly TRY TO answer it to the best of my ability but I can't help with your specific account.
#3) NO PRIVATE MESSAGES WILL BE ANSWERED - post in this thread.

Take my word .... or don't ....... these are some facts:

There is NOTHING the FCC (or any regulatory agency) can do to get your number transferred. The number portability law of 2003 is for CELLPHONES (which by the ways states that a number MUST be transferred but not how long it is supposed to take).

Cell phone to cellphone or landline to landline is TOTALLY different then a landline to Voip transfer. Those are done automatically and electronically where a Vonage transfer is basically a manual process with 3 different organizations involved.

A "pending" or "temporary" transfer date is meaningless. Not to say it won't happen around that day. It is a date created by Vonage which is usually a month from your "transfer to carrier" date or resubmission date. Any rep who gives that date doesn't have a clue as to what they are talking about. They also misread some of the spreadsheets. On CERTAIN spreadsheets If the transfer date is written in RED it is a "pending" date, if it's in BLACK it's a FOC (firm) date. They are probably new and don't know a FOC from crock.

Asking for a supervisor is a waste of time. You need to get to a knowledgeable rep who can tell you the truth (and not just what you want to hear). All a supervisor will do is talk sweetly to you and do the same thing a rep will do in the end. Create a ticket. If it's PAST 30 days (20 bus) and you speak to a rep, make sure he has created a ticket.

The reposnses you get from a ticket are CANNED (obviously). Sometimes even the wrong canned message gets sent. However if you get a response they (usually) are acting on your transfer.

Don't waste your time trying to port a cellphone #. ESPECIALLY T-MOBILE. The cell carrier will reject you over and over (first they want your SSN, then they want your account password ... and it goes on and on).

DO CHECK YOUR WEB ACCOUNT and make sure it says "transfer sent to carrier" ~48 hrs AFTER you fax your paperwork. Don't wait 2 months then blame Vonage when your transfer never started because your paperwork hasn't arrived (see next).


If your phone bill goes to a PO BOX fugetaboutit! You need a SERVICE ADDRESS on your bill.

If you can't read the "rules" and send incorrect information, DON'T BLAME Vonage.

If it has taken more then 6 weeks call in and make sure the rep creates a ticket for you and has it resubmitted.

Some number just won't port for many reasons .... like your number has been ported 3 other times and it isn't owned by your current carrier.

Some companies will NOT port your number to us (like ATT Callvantage, some Comcast and other small telcos. THEY DON'T HAVE TO!

Calling your carrier is a TOTAL WASTE OF TIME. When they say "we didn't receive the paperwork" they don't have a CLUE. You would have to speak to their number portability dept which is just about impossible. The people you call on the phone do not know.

Carriers DO make it difficult. How many people do you think they want to hire to GIVE AWAY business ?? Do you think they are going to hire & pay 100 people to port out numbers? NO! They will hire one or 2 little old ladies to work on it between 1PM and 1:10PM. The WILL hire 10,00 people to GET YOU IN but not give you away.

Vonage is hiring probably 60-100 people PER WEEK which is both good and bad for obvious reasons.

Best time to call is 11PM-1AM (eastern) weekdays.

We know your frustrated, but taking out on the reps (even the lousy ones) isn't going to help.

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ]

Read The Full Thread:

Vonage LNP Facts

It's been close to 30 business days and I've been given one of those meaninglees
[VonTageGal note: I am NOT a confirmed Vonage employee and never claim to be! :wink:
any idea what i can do now tah my landline has been disconnected. verizon disconnect
Get an order number FROM VERIZON that was sent to them for the disconnect. If they
Well, this makes things sound pretty hopeless for some of us. Vonage made no mention
It's not hopeless, but there are obviously problems. We can't control it if a carrier

"For every horror story posted there are probably 10,000 then went through smoothly." No
I just started the process of transferring my landline from SBC CT. I then found

VonTageGal posted "[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)" on 04/04/2005

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