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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage [VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ]

#1) Dont ask me for help. I just can't. The way the callcenter works makes it impossible.
#2) If you have a QUESTION I will gladly TRY TO answer it to the best of my ability but I can't help with your specific account.
#3) NO PRIVATE MESSAGES WILL BE ANSWERED - post in this thread.

Take my word .... or don't ....... these are some facts:

There is NOTHING the FCC (or any regulatory agency) can do to get your number transferred. The number portability law of 2003 is for CELLPHONES (which by the ways states that a number MUST be transferred but not how long it is supposed to take).

Cell phone to cellphone or landline to landline is TOTALLY different then a landline to Voip transfer. Those are done automatically and electronically where a Vonage transfer is basically a manual process with 3 different organizations involved.

A "pending" or "temporary" transfer date is meaningless. Not to say it won't happen around that day. It is a date created by Vonage which is usually a month from your "transfer to carrier" date or resubmission date. Any rep who gives that date doesn't have a clue as to what they are talking about. They also misread some of the spreadsheets. On CERTAIN spreadsheets If the transfer date is written in RED it is a "pending" date, if it's in BLACK it's a FOC (firm) date. They are probably new and don't know a FOC from crock.

Asking for a supervisor is a waste of time. You need to get to a knowledgeable rep who can tell you the truth (and not just what you want to hear). All a supervisor will do is talk sweetly to you and do the same thing a rep will do in the end. Create a ticket. If it's PAST 30 days (20 bus) and you speak to a rep, make sure he has created a ticket.

The reposnses you get from a ticket are CANNED (obviously). Sometimes even the wrong canned message gets sent. However if you get a response they (usually) are acting on your transfer.

Don't waste your time trying to port a cellphone #. ESPECIALLY T-MOBILE. The cell carrier will reject you over and over (first they want your SSN, then they want your account password ... and it goes on and on).

DO CHECK YOUR WEB ACCOUNT and make sure it says "transfer sent to carrier" ~48 hrs AFTER you fax your paperwork. Don't wait 2 months then blame Vonage when your transfer never started because your paperwork hasn't arrived (see next).


If your phone bill goes to a PO BOX fugetaboutit! You need a SERVICE ADDRESS on your bill.

If you can't read the "rules" and send incorrect information, DON'T BLAME Vonage.

If it has taken more then 6 weeks call in and make sure the rep creates a ticket for you and has it resubmitted.

Some number just won't port for many reasons .... like your number has been ported 3 other times and it isn't owned by your current carrier.

Some companies will NOT port your number to us (like ATT Callvantage, some Comcast and other small telcos. THEY DON'T HAVE TO!

Calling your carrier is a TOTAL WASTE OF TIME. When they say "we didn't receive the paperwork" they don't have a CLUE. You would have to speak to their number portability dept which is just about impossible. The people you call on the phone do not know.

Carriers DO make it difficult. How many people do you think they want to hire to GIVE AWAY business ?? Do you think they are going to hire & pay 100 people to port out numbers? NO! They will hire one or 2 little old ladies to work on it between 1PM and 1:10PM. The WILL hire 10,00 people to GET YOU IN but not give you away.

Vonage is hiring probably 60-100 people PER WEEK which is both good and bad for obvious reasons.

Best time to call is 11PM-1AM (eastern) weekdays.

We know your frustrated, but taking out on the reps (even the lousy ones) isn't going to help.

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ]

Read The Full Thread:

Vonage LNP Facts

It's been close to 30 business days and I've been given one of those meaninglees
[VonTageGal note: I am NOT a confirmed Vonage employee and never claim to be! :wink:
any idea what i can do now tah my landline has been disconnected. verizon disconnect
Get an order number FROM VERIZON that was sent to them for the disconnect. If they
Well, this makes things sound pretty hopeless for some of us. Vonage made no mention
It's not hopeless, but there are obviously problems. We can't control it if a carrier
Actually I think there is a law: A little history Way back in July of
"For every horror story posted there are probably 10,000 then went through smoothly." No
I just started the process of transferring my landline from SBC CT. I then found

VonTageGal posted "[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)" on 04/05/2005

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