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Vonage Updated Date: Number Transfer Progress History: Required Action September



Updated Date: Number Transfer Progress History: Required Action
September 2, 2005 Awaiting Letter of Authorization
September 2, 2005 Letter of Authorization (LOA) Received
September 3, 2005 Transfer Sent to Carrier

So tomorrow makes 3 full months that I have been waiting for my LNP. This number is a secondary line on my primary Verizon account. It is my businsess line, so I had to get a business account plan with Vonage. The plan was to get this one done, then sign up for a home plan on my seldom used primary line, and transfer that number as well.

My main motivation for switching to Vonage was saving money. Instead, thanks to the $40 Vonage business account, I'm paying a lot more. Though Vonage was kind enough to give me a whopping $10 credit 2 months ago, and I finally got a full month credit Friday!

I am extremely frustrated with Vonage's lack of communication. As far as I can tell, they have absolutely no control over the LNP process other than passing information to a 3rd party. 3 times, I was told that the transfer request was denied due to a number mismatch (billing number is primary number & I'm transfering the secondary). This may have initially been a screw up on my part on the LNP, though I don't remember. At any rate, One would think that after telling them the correct information the first time, the transfer would have continued on.

I have spoken to numerous people at Vonage both over the phone and via email. At one point about a month ago, I was told that the transfer had been approved and was scheduled for 11/11. That day came and went with no transfer. I called them that day, and was told that since it was a holiday, it would probably happen over the weekend. Of course it didn't happen over the weekend so I called back monday evening. I was then told they didn't see anything in he system, but it should happen over the next 24 hours. RIGHT.....

Last week (only after requesting a status update of course), I received that same email stating that the transfer was declined due to a number mismatch. Completely steamed, I replied stating that they were inept, and I was cancelling my order. I called Vonage on Friday to cancel, but I decided that I really don't want to cancel. I have no complaints about the service (i have made a few calls to test things), and I still want to transfer my primary line over. So the lady transfered me to the LNP dept. After explaining the situation AGAIN, I was transfered to a supervisor. He again noted the same nonsense they keep sending me, so once again I provided the information they were requesting, and he added it to the ticket with a note to "resubmit and expidite". He says that I should hear back in a couple days.

Well, Today is Thursday. And guess what? I still haven't heard anything from anyone. I sent in another status update request via email just a little while ago. I'm not holding my breath...

Does anyone have any suggestions to help make this happen? I have toyed with the idea of cancelling the request and resubmitting it, but I have this silly idea in the back of my head saying that I'd have do this all over again anyway, so I should just wait this one out.

Thanks for letting me vent...



Read The Full Thread:

LNP Month 3.... no 4!


Just to update on my situation. It's been 18 days since I spoke to a "supervisor"
Some promissing news... Yesterday I received an automated email stating
So to my surprise, the transfer actually completed today! I even received an email

DizkoDan posted "Updated Date: Number Transfer Progress History: Required Action September" on 12/01/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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