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On Oct 24, 2017 at 22:29:48

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On Jun 24, 2017 at 09:15:34

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On Apr 27, 2017 at 18:52:02

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Topic:
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On Mar 28, 2017 at 12:42:33

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On Feb 23, 2017 at 18:33:52


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Vonage Expands International Presence with Investments in Asia Pacific Region

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Updated Date: Number Transfer Progress History: Required Action February



Updated Date: Number Transfer Progress History: Required Action
February 9, 2005 Awaiting Letter of Authorization
February 10, 2005 Letter of Authorization (LOA) Received
February 10, 2005 Transfer Sent to Carrier
September 22, 2005 Carrier Approved Transfer
October 27, 2005 LNP Transfer Cancelled

_______________________________________________

Updated Date: Number Transfer Progress History: Required Action
October 27, 2005 Awaiting Letter of Authorization
October 28, 2005 Letter of Authorization (LOA) Received
October 28, 2005 Transfer Sent to Carrier


After speaking to a CSR on a daily basis, I was finally told it would be better to cancel and apply via eLOA which I have done. The CSRs are extremely friendly and courteous, but they just are not empowered to do a single thing except generate escalated tickets.
To add salt to my frustration, a friend of mine just joined about a month or so ago, and his number has already been ported. We use the same local carrier, Bellsouth, his transfer flies through at break neck pace, while mine seems to get slower by the day.
I would like to say that so far, calling out with Vonage is great and we have not had any problems with the network or hardware(yes i know i just gave myself the kiss of death) and the CSRs are nice. It is just level if ineptitude of the process that is incredulous. Could anyone explain to me why Vonage can not call their third party who handles the actual transfer and ask them whats up? From what I am told by CSRs and Supervisors, the only way that they can contact them is via email. Wow!! Talk about communication barrier.

thanks for reading and any solutions offered will be met with great thanks.



Read The Full Thread:

Any ideas on what i can do? Been waiting since Feb.


February 9, 2005 Awaiting Letter of Authorization February 10, 2005 Letter
Who is your local provider. Most of the time it isn't Vonage's fault, there hands
I hear ya! I'm having all the same problems and I've pretty much had it.
Sounds like you are doing it all.....you just have to wait! I was waiting since
There is a bigger problem here with Vonage than they will even admit. I've posted
Much like this post, the one that was removed violated numerous Forum Rules Specifically: an
The problem here is that Vonage is doing nothing to help people transfer their
No change in the dashboard information, however, after a call the the friendlier
I agree with most here. The transfer process communication is ONE-WAY. It

db242 posted "Updated Date: Number Transfer Progress History: Required Action February" on 11/03/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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