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Vonage Update:
New problem. Vonage states one of our transfer numbers is currently
Update:
New problem. Vonage states one of our transfer numbers is currently inactive with the provider we can't seem to kick (XO Communicaiton). The number is active; our CSR is current. I'm on the phone right now with Vonage on hold for the number portability dept. because the previous agent was absolutely clueless. And so the wait continues...
... portability escalation dept... yet another security verification... seems like I'm always talking through a tin can when I talk these folks. Very narrow, and barely audible. At least this technician seems to speak English.
Have you ever been so aggravated you wish you had god-like powers? First thing I'd do is rip the balls of every Vonage executive for allowing such lousy phone support and customer retention. Then, I'd shit can the call centers in India. Lastly, I'd like to dismantle their email systems and make them actually interact with their customers, forcing the one mystery chap that seemingly handles all emails from his mother's basement to come outside and use the telephone.
Don't get me wrong Vonage... it's not all you. It's times like this that make me truly hate free enterprise. That is, if I could rub a lamp and receive one wish right now, it'd be that all ILECs in this country file for bankruptcy tommorrow... number 1 on that list. XO Communication. They charge more than everbody else, they're parasites of the copper and they use these regulatory issues to squeeze every last penny out of their customers.
END OF RANT but it'll be months... heck maybe even a year before our numbers are transferred.
WHAT AN UNECESSARY MESS!
Read The Full Thread: Dealing with business'' number transfer new concept 2 Vonage?
• I'm at my wit's end with Vonage. I'm not talking about the typical reproachable
• I empathize with you. I was originally going to port all 3 of my business number
• Thanks for sharing your thoughts.
The feature that did it for me (initially)
• I ported my business line from Verizon to Vonage. It also took quite a while (4 months)
• thanks for the feedback and your story. Based on most recent conversatios, it
• NEWSFLASH!!!
Most recently, it seems Vonage has given up on excuses. That
• complaint filed with FCC... BUYER BEWARE. I have an appoint with an SBC field manager
• Must be a VERY small part, since Vonage is a subsidiary of Vonage Holdings, which
• Very interesting...
Thanks for that tidbit. So, in the end, not sure what
hakujin posted "Update:
New problem. Vonage states one of our transfer numbers is currently" on 04/13/2006 |
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