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Vonage Update....I called GFS and Vonage a few more times and each time it was a pain explaining



Update....I called GFS and Vonage a few more times and each time it was a pain explaining my situation from scratch. But then u gotta earn your rebate seems to be the motto of Vonage.

Anyways I finally got transferred to a Vonage rep. who promised me that he would review what my rebate problem was in his computer system first before trying to help me. This rep understood what my issue was with the rebate and he then promised to send a internal Ticket/Issue Follow note to the Management Team. I also asked him to put in his follow on request with the Mgmnt Team to give me an additional month free Vonage service for the hours and emails I had spent trying to get my rebate. Anyways I get one email with my Vonage case# and saying that my submission was post marked 30 days after activation. It did not give a clear status of what was to happen.

So next day again called Vonage and was able to get transferred to a representative who was the best till then and who after "listening to my problem" put me on to his Supervisor. Account Management Supervisor I think. This person started by saying that the post mark date was 30 days... but then when I explained the requirements to him from the Circuit City rebate form copy that was in front of me, he offered to send an email to GFS and also a copy to me. He assured me that if I did not get my $75 card from GFS , he would adjust it in my Vonage account. Anyways his mail did not spell that out...but he gave his email address/name to me. So now I wait for the elusive Vonage Rebate some what hopefully. For all you guys out there with similar problems....keep following up. And yes after explaining to the supervisor that I had spent 30 min * 20 + calls... the rep still would not give me a free month of service. Says it was not a service problem. Anyway am exausted by all this follow up and dropped my request. The http://www.web-rebates.com site seems to have gone back to Activation Period and the 30 day past... msg does not show up any longer under Errors. Good? Or bad? time will tell.



Read The Full Thread:

REBATES!!!


I bought my Vonage VT1005 from Circut City over 6 months ago. I did send my rebate
Is Vonage actually handling the rebate they or is it a fulfillment company, such
to my question. There is no phone# and email address for the 3rd party handeling
:evil: I bought my vonage device at Circuit City. I sent in all the appropriate
I signed up for several business accounts (4) online and used this Vonage Coupon
All, I too have waited 6 months for my rebate with countless calls and emails
To clear this all up...there is NO fraud going on with our rebate program...I know
Joe - Unfortunately for you, I have written proof of your company's lying
I don't think JScott is lurking in this forum anymore. After the tirade he unleashed
HAHAHAHAHAHAHA!!!! I haven't gone anywhere. And if u call that slight venting

jassmithus posted "Update....I called GFS and Vonage a few more times and each time it was a pain explaining" on 12/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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