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malik77 Posted:
Michigan Auto
Insurance
http://www.savet
odayautoinsurance.
com/michigan-auto-
insurance At...
In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Michigan Auto Insurance
On May 28, 2012 at 03:45:36

jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage Until a couple of months ago my perception of Call Quality and Customer Service

Until a couple of months ago my perception of Call Quality and Customer Service was based upon the experience of porting my numbers to Vonage a year ago. The Call Quality used to be excellent and the Customer support was top-notch from their New Jersey Call Center. My ISP has been providing 705 ~ 735 Kbps up-stream and 20 ~ 25 MBps down-stream to support our three computers and two Voip Vonage phone lines. The trouble started when the people I'm talking to can't make out what I am saying although I can hear them with no problems.

First I suspected that the ISP up-stream but after extensive testing between my Motorola SB5100 modem and the head-end with one Vonage line calling the other the lowest my up-stream ever dropped was 650 Kbps.

I adjusted my bandwidth saver on Vonage to 60 kbps and that didn’t help either.

The trouble seemed to be somewhere between the head-end and Vonage … either due to throttling or packet loss. It was at this point where I called the Vonage technical support number for assistance.

After wading through the voice-mail-jail, I was on hold for two hours before someone who hadn’t mastered the English language yet and had no technical expertise whatsoever answered. After about 30-seconds he put me on hold saying that he was going to find someone that could help with the problem and after about 45-minutes the phone disconnected. Several subsequent calls gained the same results. It seemed like Vonage was purposely trying to avoid my call for their help.

Ever since having the second line disconnected things seem to be better … at least people aren’t asking if I am calling from a cell phone and that they can not hear me.

There seem to be many other Vonage customers that are less than impressed with the new Vonage customer support. In all fairness, the competition isn’t any better even AT&T is closing all of their call centers in the United States.

Read The Full Thread:

Vonage Support Sorely Lacking

• I have been a Vonage user for almost 2 years and up until about 2 months ago I thought
• there are a ton of posts about bad customer service. seems like more of them than
• I can't help you with canceling, since I've never tried it. If you're still
• when somebody finds another provider than Vonage please do post...although
• Please note that the forum guidelines state "Postings with links or comments
• Sorely lacking? I'm trying to think of a company that has worse Customer support.
• Or if you want to get it working, you could describe the problem and see if some of
• It looks like my only recourse is to mark the equipment "Return to Sender" and dispute
• Please start another thread with a descriptive title (not, just "Help"). Tell
• Well Im new to vonage, got the equipment set up and working well however they have

JimBob posted "Until a couple of months ago my perception of Call Quality and Customer Service" on 02/27/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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