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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Unless you have living under a rock these last few months, you must surely be aware



Unless you have living under a rock these last few months, you must surely be aware of the sudden increase in Vonage subscribers. Where just recently there were 200,000 subscribers there are now over 400,000, or 40% of the Voip market and growing fast. Consider the Customer Care Center. Where just a few months ago it took 5 minutes to answer a call, it now takes 10, and where it took 10 minutes, now 20. This present state of things is only temporary , but we Americans are used to getting what they want NOW ! So we whine and complain.

Now you can be sure that this situation was foreseen and occupies a large section of Jeffrey Citron's business plan, "What to do in case of growth". It comes down to money, as always. New Customer Reps can not be hired until the money from the new subscribers comes in. The new Reps have to be trained, a workplace provided (cubicle?) with manuals, computers, salaries, and of course - telephones. This does not happen overnight so we must demonstrate patience until it does. Furthermore, the existing Reps deserve our praise and respect for doing twice the workload that is normally required of them.

There are some things that we can do to ease the pressure on Customer Service. There are some difficulties that only they can resolve, such as billing, shipping errors, retailer problems, and the like. From reading through the topics, it seems to me that the majority of problems encountered are router related. Many people try to install their routers in exceptional formations. Thus, exceptional formations often produce exceptional enigma with unproved results. The Technical Support Team is trained to resolve common problems. What personal knowledge that the Technician brings with him to the workplace may be exceptional as well, and as a result some unusual problems get solved. It is impractical to study every configuration of the LAN in a multitudinous array of personal hardware and software. Instead, the focus is mainly on the OEM products that Vonage distributes to its users and in the installation configurations that the device was designed for and are displayed in the installation support page at www.Vonage.com.

Linksys is the most common device shipped to users at this time. Cisco Systems is the OEM to Linksys. Cisco Systems and Linksys have been around for many years and have an excellent reputation in the field. So why do so many Vonage users have such unusual problems? I would suggest that those suffering from such exasperating difficulties with their router that they turn instead to the manufacturer. The Linksys advice line can be found at 1-800-546-5797; Technical Support can be found at 1-800-326-7114 or support@linksys.com. Linksys may have the answer that you are looking for, they know more about their products than anyone else.

Have you noticed that those who have installed their Adapter's according to the directions never report a problem? They consistently report that the ISP works fine, the Adapter works fine, the phone works fine, and there is never a complaint? There is a hint there somewhere. So please exonerate Customer Service. They are in a situation beyond their control. It's not their fault that service is slow. Stop the complaining, please, it's droll and immature.

Special praise should go to Dan Connor. He works on this form day and night. Somehow he finds the time to monitor it as well. Just try to find 1 hour of the day where he is not logged in and working. Amazing.

Mike



Read The Full Thread:

There Is Nothing Wrong With Customer Service


Thanks Mike, and what an excellent post from you.
I think the growth is being addressed. :) I'm one of probably (an educated guess
Would be nice if they had home-office positions where you could handle calls at
Every Jet Blue reservation & CS rep works from their home. From what I am seeing
I do understand that the reps on the phone are likey overworked, and have to put
I can't tell if the initial post was legitimate or just a copy of some company-driven
You hate to read posts like that right after you sign up for the service. I haven't
Personally, I think you hit the nail on the head right there. Nice post.
I beg to differ. . I have been a Vonage customer for over one year. Never have

mbhn5204 posted "Unless you have living under a rock these last few months, you must surely be aware" on 02/02/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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