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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage Unless you have living under a rock these last few months, you must surely be aware



Unless you have living under a rock these last few months, you must surely be aware of the sudden increase in Vonage subscribers. Where just recently there were 200,000 subscribers there are now over 400,000, or 40% of the Voip market and growing fast. Consider the Customer Care Center. Where just a few months ago it took 5 minutes to answer a call, it now takes 10, and where it took 10 minutes, now 20. This present state of things is only temporary , but we Americans are used to getting what they want NOW ! So we whine and complain.

Now you can be sure that this situation was foreseen and occupies a large section of Jeffrey Citron's business plan, "What to do in case of growth". It comes down to money, as always. New Customer Reps can not be hired until the money from the new subscribers comes in. The new Reps have to be trained, a workplace provided (cubicle?) with manuals, computers, salaries, and of course - telephones. This does not happen overnight so we must demonstrate patience until it does. Furthermore, the existing Reps deserve our praise and respect for doing twice the workload that is normally required of them.

There are some things that we can do to ease the pressure on Customer Service. There are some difficulties that only they can resolve, such as billing, shipping errors, retailer problems, and the like. From reading through the topics, it seems to me that the majority of problems encountered are router related. Many people try to install their routers in exceptional formations. Thus, exceptional formations often produce exceptional enigma with unproved results. The Technical Support Team is trained to resolve common problems. What personal knowledge that the Technician brings with him to the workplace may be exceptional as well, and as a result some unusual problems get solved. It is impractical to study every configuration of the LAN in a multitudinous array of personal hardware and software. Instead, the focus is mainly on the OEM products that Vonage distributes to its users and in the installation configurations that the device was designed for and are displayed in the installation support page at www.Vonage.com.

Linksys is the most common device shipped to users at this time. Cisco Systems is the OEM to Linksys. Cisco Systems and Linksys have been around for many years and have an excellent reputation in the field. So why do so many Vonage users have such unusual problems? I would suggest that those suffering from such exasperating difficulties with their router that they turn instead to the manufacturer. The Linksys advice line can be found at 1-800-546-5797; Technical Support can be found at 1-800-326-7114 or support@linksys.com. Linksys may have the answer that you are looking for, they know more about their products than anyone else.

Have you noticed that those who have installed their Adapter's according to the directions never report a problem? They consistently report that the ISP works fine, the Adapter works fine, the phone works fine, and there is never a complaint? There is a hint there somewhere. So please exonerate Customer Service. They are in a situation beyond their control. It's not their fault that service is slow. Stop the complaining, please, it's droll and immature.

Special praise should go to Dan Connor. He works on this form day and night. Somehow he finds the time to monitor it as well. Just try to find 1 hour of the day where he is not logged in and working. Amazing.

Mike



Read The Full Thread:

There Is Nothing Wrong With Customer Service


Thanks Mike, and what an excellent post from you.
I think the growth is being addressed. :) I'm one of probably (an educated guess
Would be nice if they had home-office positions where you could handle calls at
Every Jet Blue reservation & CS rep works from their home. From what I am seeing
I do understand that the reps on the phone are likey overworked, and have to put
I can't tell if the initial post was legitimate or just a copy of some company-driven
You hate to read posts like that right after you sign up for the service. I haven't
Personally, I think you hit the nail on the head right there. Nice post.
I beg to differ. . I have been a Vonage customer for over one year. Never have

mbhn5204 posted "Unless you have living under a rock these last few months, you must surely be aware" on 02/02/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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