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Vonage Unfortunately, I have to take back what I said earlier! The settings which seemed
Unfortunately, I have to take back what I said earlier! The settings which seemed to work for me did only work for a few days and it may just have been a fluke that they did work.
I did get about 5 days with relatively good Vonage service and then it went back to really poor quality ( 5 days out of 3 months of use, not a great success!). I could hear people fairly well (not perfect but acceptable) but they could not hear me properly (or understand me at all) at least 30% of the time, even when there was zero Internet activity in my house. In fact on 3 occasions, each of the 3 Vonage technicians I was talking to asked me to repeat all the time as they had such a hard time with the quality of my uplink! One of them could not understand anything, asked me for my cell phone number, got it right after I had repeated it over 4 times and… never called me back!
After trying everything in the book, and on this forum, for 3 months including switching from Telus to Shaw, trying various Vonage boxes and getting the highest Internet speed available without significant improvements, I returned to regular high speed as I really don’t need more for personal use. I also tried the Shaw QoS service for $10.00 a month, as it is available for my neighborhood. There was absolutely no difference with or without the Shaw QoS service!
The Voip speed tests seem to show that I should get good service, but I just don’t!
Speed test statistics
-
Download speed: 4601384 bps
Upload speed: 492488 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 65 ms
Average download pause: 2 ms
Minimum round trip time to server: 119 ms
Average round trip time to server: 130 ms
Voip test statistics
-
Jitter: you -> server: 4.7 ms
Jitter: server -> you: 8.5 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.8
So, I regrettably will cancel my Vonage service as of beginning of March. This is a real disappointment as Vonage is a great value when it works! I know it does work for many of you and my own son has been with Vonage in Toronto for 3 years with mainly good service. It just does not work for me and the Vonage techs could not fix the problem, despite contacting their department over 20 times in 3 months.
Vonage wants me to pay $49.99 for the disconnection fee. Even though I don’t really mind the amount, I strongly feel that I should not have to pay anything when I am cancelling a service which has never worked satisfactorily. I totally agree that I should have to pay the fee if the Vonage service was working properly and I just felt like switching to another company. This is definitely not the case; I tried everything I could to make this work (I even bought an Hawking broad band booster) and I am really sad that I can’t get it to work properly after investing so much time and effort. I will be switching to Shaw digital phone, which is really something I did NOT want to have to do!
I am wondering if Vonage has a CRTC licence, as if it does, I think there is a duty to perform clause in there… Anyone knows about that?
I would like to thank all the people who have given me, directly or indirectly, great advice on troubleshooting my Voip and provided so many good suggestions. This forum has been 1000 times more helpful than the various level of technician support I have received from Vonage! THANKS!
Read The Full Thread: Working QoS settings WRT54G & Shaw
• I am posting this in case it can help someone with similar problems. I had major
• How do you have your vonage set up:
I had mine like this:
cable modem, vonage
• The VTA-VA cannot be put in front of the router, so I have the cable modem going to
• I have the Motorola VT2442 and I can have it set up both ways, before or after the
• I have used speed test and am getting around 4900 download, 490 upload.
I have
• Your speed is half as mine.
I have another question for you, what do you have
• Bandwidth saver is at Best (90Kbps). With my previous problems, I did not see any
• I would figure the higher the bandwidth the better. I think Vonage told me to put
• When it comes to VOIP it all comes down to upload speed and this is where everyone
• I disconnected my wireless router and my voip speed test has greatly increased,
Earman posted "Unfortunately, I have to take back what I said earlier! The settings which seemed" on 02/15/2007 |
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