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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Unfortunately, I have to take back what I said earlier! The settings which seemed

Unfortunately, I have to take back what I said earlier! The settings which seemed to work for me did only work for a few days and it may just have been a fluke that they did work.

I did get about 5 days with relatively good Vonage service and then it went back to really poor quality ( 5 days out of 3 months of use, not a great success!). I could hear people fairly well (not perfect but acceptable) but they could not hear me properly (or understand me at all) at least 30% of the time, even when there was zero Internet activity in my house. In fact on 3 occasions, each of the 3 Vonage technicians I was talking to asked me to repeat all the time as they had such a hard time with the quality of my uplink! One of them could not understand anything, asked me for my cell phone number, got it right after I had repeated it over 4 times and… never called me back!

After trying everything in the book, and on this forum, for 3 months including switching from Telus to Shaw, trying various Vonage boxes and getting the highest Internet speed available without significant improvements, I returned to regular high speed as I really don’t need more for personal use. I also tried the Shaw QoS service for $10.00 a month, as it is available for my neighborhood. There was absolutely no difference with or without the Shaw QoS service!

The Voip speed tests seem to show that I should get good service, but I just don’t!

Speed test statistics
Download speed: 4601384 bps
Upload speed: 492488 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 65 ms
Average download pause: 2 ms
Minimum round trip time to server: 119 ms
Average round trip time to server: 130 ms

Voip test statistics
Jitter: you -> server: 4.7 ms
Jitter: server -> you: 8.5 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.8

So, I regrettably will cancel my Vonage service as of beginning of March. This is a real disappointment as Vonage is a great value when it works! I know it does work for many of you and my own son has been with Vonage in Toronto for 3 years with mainly good service. It just does not work for me and the Vonage techs could not fix the problem, despite contacting their department over 20 times in 3 months.

Vonage wants me to pay $49.99 for the disconnection fee. Even though I don’t really mind the amount, I strongly feel that I should not have to pay anything when I am cancelling a service which has never worked satisfactorily. I totally agree that I should have to pay the fee if the Vonage service was working properly and I just felt like switching to another company. This is definitely not the case; I tried everything I could to make this work (I even bought an Hawking broad band booster) and I am really sad that I can’t get it to work properly after investing so much time and effort. I will be switching to Shaw digital phone, which is really something I did NOT want to have to do!

I am wondering if Vonage has a CRTC licence, as if it does, I think there is a duty to perform clause in there… Anyone knows about that?

I would like to thank all the people who have given me, directly or indirectly, great advice on troubleshooting my Voip and provided so many good suggestions. This forum has been 1000 times more helpful than the various level of technician support I have received from Vonage! THANKS!

Read The Full Thread:

Working QoS settings WRT54G & Shaw

I am posting this in case it can help someone with similar problems. I had major
How do you have your vonage set up: I had mine like this: cable modem, vonage
The VTA-VA cannot be put in front of the router, so I have the cable modem going to
I have the Motorola VT2442 and I can have it set up both ways, before or after the
I have used speed test and am getting around 4900 download, 490 upload. I have
Your speed is half as mine. I have another question for you, what do you have
Bandwidth saver is at Best (90Kbps). With my previous problems, I did not see any
I would figure the higher the bandwidth the better. I think Vonage told me to put
When it comes to VOIP it all comes down to upload speed and this is where everyone
I disconnected my wireless router and my voip speed test has greatly increased,

Earman posted "Unfortunately, I have to take back what I said earlier! The settings which seemed" on 02/16/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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