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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

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Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

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Vonage Understood. Then, until they do get it activated, do you agree that Vonage's


Then, until they do get it activated, do you agree that Vonage's "933" service should not be telling a customer they have E911 unless they actually have it?

But that was the whole point of the discussion. I'm sorry if I wasn't clear on it, I thought I was, but discussions via text are fraught with misunderstanding. ;)

The original poster's problem is not that they don't have E911 per se. It was that Vonage's "933" service (a Vonage feature that tells us what to expect when we call 911) CLAIMED he had E911, when in fact his 911 calls are forwarded to a NON-emergency number.

Vonage claims that one of three things will happen when you call 911. You'll get E911, basic 911, or contact with the Vonage National Call Center. In this customer's case, he was told that he would get E911. When he tested this, he got connected to a non-emergency number (one that may or may not be monitored 24 hours a day).

I know there's nothing he, or Vonage, or the PSAP, can do to snap their fingers and magically make E911 happen. I know Vonage and the PSAPs are working their collective arses off to make it happen, so as to the actual availablilty of E911, I agree, wait until it happens.

But, my entire point has been to report Vonage's problem (inaccurate reporting on "933" AND the fact that he is not reaching ANY sort of emergency number on "911") to Vonage so they can get THAT resolved in the meantime.

Vonage's response should be:

1. Fix "933" so it tells the customer what will REALLY happen. No false expectations where safety is concerned.

2. Take the customer's local area and forward their 911 calls to the Vonage National Emergency Center, so they can reach SOMEONE in the event of an off-hours emergency. Forwarding ANY 911 call to a non-emergency number is a really, really bad idea.

3. Continue working on E911 for that particular area, which they are no doubt already doing, so THIS portion I agree that the customer can do little more than wait.

Read The Full Thread:

E911 routed to non-emergency number

Hi, I live in Delray Beach, FL. My wife just tested our 911 service and turns
I think there is a dedicated menu option for 911/E911 issues at Vonage customer
Sit and wait. E911 is trying there best to get all issues resolved and all PSAPs
nickle - No offense intended, but "Sit and wait" is the last thing you want
No offense...but when the only thing you CAN do is sit and wait..then that is all
Maybe I'm misinterpreting your "sit tight and wait". I understand that there
what i am trying to say is that it takes time for vonage to make all the calls and get
Understood. Then, until they do get it activated, do you agree that Vonage's
I 100% agree with you. I am not a VOnage customer so I was not aware of that.

NateHoy posted "Understood. Then, until they do get it activated, do you agree that Vonage's" on 04/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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