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Vonage UPDATE - After several calls and emails, LNP has chosen to out and out LIE to me concerning
UPDATE - After several calls and emails, LNP has chosen to out and out LIE to me concerning my number transfer.
In their last email to me I was told that the number transfer is taking so long because my carrier (Verizon) has to release the number first. Bull sh*t! I spoke with a customer service rep yesterday evening who told me that the request is currently with Paytech (spelling?), the 3rd party company that is handling my transfer. She was able to review Paytech's records for this number transfer and they are showing no activity, just that the request has been received. Verizon hasn't even received a request yet. The CS rep also told me that she would be able to see if anything had been scheduled in the Paytech system, but there was nothing in the system except for the initial receipt of the request.
The canned answers are a joke, and the delay is infuriating, but don't lie to me because the LNP department can't do its job in a timely manner. Is anyone familiar with this Paytech company (I am in NY) ? I can't find a similar name in the region. I would like to give them a call and see what they have to say. LNP is truly a disgrace to Vonage, I hope the department is dropped entirely, it would ease my mind to know that these idiots are being held accountable for their actions (or lack thereof).
Rant Over.
Read The Full Thread: Number portability experience
• What has everyone's experience been thus far on moving their numbers?
I am
• I heard that some people are having trouble with it. For example, it took almost
• So far, my experience has kind of sucked.
My LOA arrived at Vonage 11/24. It
• My experience is similarly bad. Vonage received my business phone number transfer
• My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
• November 13, 2003 Letter of Authorization (LOA) Received
November 24, 2003
• Didn't number portability start on Nov 24, 2003? That would explain why it went
• Number portability started in November only for cell phones the 100 largest metro
• I sent my request in November 15th. As of today, it still hasn't gone through, although
• October 29, 2003 Awaiting Letter of Authorization
November 04, 2003 Letter
ahealey74 posted "UPDATE - After several calls and emails, LNP has chosen to out and out LIE to me concerning" on 03/04/2004 |
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