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In The Forum:
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In The Forum:
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Vonage "Try Emailing a copy of this post to Customer Support using the forum link (menu,



"Try Emailing a copy of this post to Customer Support using the forum link (menu, top left, Vonage Information/contact support). We're told this route gets special attention. Maybe they can do something for you."

Thank you. I will do that. Hopefully, I will get better service than I did throught the normal channels.

"For what it's worth, I, too, lost one credit because a friend elected to sign up by calling in instead of using my referral. On the other hand, I've gotten several months of free service when friends did use the referral."

Steve,

Shouldn't your reply on the poll have been "YES" since you, too, lost a credit because a friend elected to sign up by calling in instead of using your referral. In all actuality, my friend called in because they had some questions and the person that took the call, rather than tell them to continue with what they were doing online through the link, offered to sign them up right then and there. When my friend asked the person about my referral, the person basically said, "Don't worry about that. We'll give you an extra month for signing up now." I do not know what the circumstances were for the one that you referred to here, but, in my case, it was flat out wrong. The latest occurance was due to my referral using a different email address. Quite honestly, they could use a far more efficient manner of tracking referrals. My friend used the link provided. Why is it that they did not know? Why is it that they allowed him to use a different email address and why don't they have a "referred email address" or "referred by" in the form to help better track these things? My perception is that these loose ends were left intentionally so there would be ways to avoid these referrals. Of course that is just my opinion. It really wouldn't be that difficult to track referrals more accurately if enough effort was being put into it. I'm sure that they have the developers on hand afterall they are a major Voip provider,

Also, while I have had several referrals credited to me, that still does not make it right to conduct themselves in this manner and they should certainly do the right thing in trying to get new customers. Do you really think that the approx $50 U.S. that they would be giving me in credit is worth the negative PR and potential loss of customer(s)?



Read The Full Thread:

Vonage Referral Program


I would just like to share an experience that I recently had with Vonage involving
I would like to add that I am seeking resolution to what I truly perceive as a problem.
Try Emailing a copy of this post to Customer Support using the forum link (menu,
I didn't respond to the poll either way for 2 reasons. First, I told my friend that
Sorry for making that assumption about the poll. I take the good and the bad,
I find it difficult to believe that there are not more people out there that have
I don't think it's that, but the people here in the forum really can't do much about
In my opinion the entire referral program is already fatally flawed by one simple
Steve, Thank you. Being new to this particular forum, I guess I am really not

TomF posted ""Try Emailing a copy of this post to Customer Support using the forum link (menu," on 09/30/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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