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Vonage Trust me and if you dont, check out the www.bbb.com site (better business bureau)



Trust me and if you dont, check out the www.bbb.com site (better business bureau) you will see all the complaints for yourself.

I signed up with them and after spending hours upon hours of time on the phone with thier tech dept and my internet not working whenever the Vonage box was hooked up, it never worked. so obviously i cancelled by service and they lied to me, told me to call them for a return authorization number, so i could return the box to them. when i called them, i spoke to a rep and he said they do not want the box back and that i need to pay 40 dollars for it. i told them it does not work, why do i want a broken box? they said too bad, its in the fine print! although thier contract also states that the service will work great, but that end of the deal they could not keep up! so than i look at my credit card statement and they actually charged me 82.00 on top of the monthly charges i already incurred for a non working service! when i called them to find out why they charged 82 instead of 40 they made up some stupid charge that no one ever said anything about!! when i begged to talk to their superiors, they said there is none and when i asked for the phone number of the corporate office, they gave me the phone number for the technical dept just to get me off the phone! than they make you wait on hold for an hour just to call back!!
PLEASE SAVE YOURSELF THE HASSLE, go with a regular phone line for a few extra bucks!!!



Read The Full Thread:

Almost 4 months and No Transfer


Does anyone have any suggestions for getting a phone transfer completed from
Email: numbertransfer@vonage.com Toll Free Phone: 866-496-6359 Monday-Friday,
I also found out (from that number) that www.xo.com is who vonage uses for LNP.
In addition to that problem, ATT just informed me that if I should later want to
And I've only been trying for a month. I tried calling Vonage tonight was put on
For us, and we live in PA, the wait for the line transfer was close to five months. If
I get promises it will be soon for LNP, but no action. I like the idea of a class action,
Let me tell you my story..... We began transfer of our business phone in July.
I laugh at your paltry four or five months of pain. :lol: It took Vonage 5 months
Write and call your Public Utilities Commission. Much of the delay with number

Buckyvka posted "Trust me and if you dont, check out the www.bbb.com site (better business bureau)" on 09/26/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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