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Vonage Totally agreed. Certain features like call forwarding are standard options





Totally agreed. Certain features like call forwarding are standard options that we're all used to, even before Voip. These features should just work, and not be controlled through the web site only.



To say "we should just expect this" most of the time is ridiculous. Vonage's actual Voip network works well, so why can't the web servers? As a business owner, I heavily rely on call forwarding and being able to change my voice mail options on a regular basis. And when I'm unable to do this just because I can't log into the web site, this is a major problem. And there are many other people with the same issue.

Web sites are not an "early technology" so we shouldn't expect frequent outages like this. What we're all complaining about is that Vonage needs to address the frequent problems with the web site-and eventually give users the ability to control certain features through the phone itself, so we don't have to rely solely on the web site to access basic features. That my friend has nothing to do with Voip technology. That's a web site development flaw. I have been pleased with the actual service, but not being able to change basic features for days at a time is a major problem.



Read The Full Thread:

New customer - Vonage site unavailable


I just signed up with Vonage yesterday, and there website is down, and when I call
The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing
Been a rather common occurance here lately....give it a little while and it will
rather sad that this is something which is accepted and not out of the ordinary.
i agree. i've been a vonage customer for less that 2 weeks (with 10 days on vacation,
Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if
If this is the norm, why do you all still stay a Vonage customer?
so far, i haven't had a need for the dashboard. i'm still not completely set up with
Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary.
This seems to be happening a lot for me as well. Unfortunately, my phone is forwarded

eriq posted "Totally agreed. Certain features like call forwarding are standard options" on 12/30/2005

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