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Vonage Toddler,
First I'd like to say I'd rarely have short wait times for any of my
Toddler,
First I'd like to say I'd rarely have short wait times for any of my calls to Qwest or Sprint!!! They would typically run at least 30-45 minutes. Vonage is about equal there.
Second, I'd like to agree with you on how to handle CS. As long as you are calm, collected, and unbending...you WILL get what you want. I find if you ask for enough supervisors (and say "no" to the "call back" option, a supervisor will ALWAYS have somebody SOMEWHERE who is in charge of them! These people are NOT autonomous!)
Sometimes I've had to work up 3 or 4 levels of support. With Sprint, they ended up giving me their executive office number to bypass the customer support department totally. You'd be surprised what the executive office can do that the CS reps's supevisor's supervisors told me was "impossible" :)
Read The Full Thread: Even angier
• Apparently my last topic was "locked" due to lack of information. Here is the situation
• Geez, I'm so "Angie" I can't even spell straight!
• So the human made an error..., and hung up by accident...
Let me explain how
• You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
• Sorry.
Now... can you help me?
• edit: need to start refreshing before replying...
• Yeah, I tried looking under billing. I don't have a problem with the charge, but
• Then you have a dilemma because the fax line is only allotted so many minutes per
• That it's Vonage's policy not to allow me to do this. I was really confused at this
• Nope. You're done. You'll probably have to drop the fax line and add a regular plan
otaku posted "Toddler,
First I'd like to say I'd rarely have short wait times for any of my" on 03/19/2005 |
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