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Vonage Today i bought a D-link VWR-VR Wireless router To replace my old unit that had stopped



Today i bought a D-link VWR-VR Wireless router To replace my old unit that had stopped working And when i tried to register the mac address with my account i was told it was invalid. I called customer support and was told that the Mac address to the Brand new Router that i purchased from Circuit city only hours before, is registered to another active Vonage account and that i have to return the item. Since the Store that i purchases the router from is almost an hour drive from my home i was unhappy with that option. I do not like the idea of spending more money on gas than i did for the new router. I was told there was a way for the mac address to be removed from the other account and registered with mine through a request in upper management, when i asked to speak with someone in management i was place don hold given several excuses why management was busy then hung up on. I immediately called back, and went through the same conversation with another rep' then asked to speak with management, once again management was busy and i had the option to hold again or leave a number and someone would contact me shortly. I left a number and waited for a call, 4 hours later i still have not received a call and have called customer service yet again and was hung up on yet again. (Mind you i was being polite and as courteous as possible each time i called)

I think this is absolutely the most terrible customer service i have ever had to deal with, My local cable company comes to my home and fixes problems like this right away without question, maybe if i had used their phone service i would not have had to waste 100.00 on a router and 40.00 on gas, to replace a defective router.

I do not believe any customer should be treated this way and am seriously considering switching my service because it seems Vonage does not care to assist me with this problem.



Read The Full Thread:

Terrible Customer Service


It's unfortunate that you had to go through this experience. When a MAC address
The Router was "New" .. I dont see how someone else could have used it.. It still
Believe me when I say you're not the first to purchase a "new" device and then have
Don't for a minute think that the store doesn't have a shrink wrap machine in back

Ferox posted "Today i bought a D-link VWR-VR Wireless router To replace my old unit that had stopped" on 07/13/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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