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Vonage Today I have experienced dropped audio for two callers after approximately 10-minutes



Today I have experienced dropped audio for two callers after approximately 10-minutes into the conversation. This intermittent condition has been going on for almost three months with no resolution from Comcast and/or Vonage. I will make no assumptions but feel that we, the paying subscribers, deserve some answers and a time-line for a resolution.

Received Calls
Date Time From Duration (hh:mm:ss)
Mar 27, 2006 04:57 PM 17088704103 00:03:00
Mar 27, 2006 04:26 PM 17082679092 00:01:00
Mar 27, 2006 03:04 PM 17088486956 00:09:00
Mar 27, 2006 02:51 PM 17088486956 00:13:00
Mar 27, 2006 12:16 PM 17732516222 00:51:00
Mar 27, 2006 10:57 AM 17083430228 00:01:00

Modem;
Motorola SB 5100
Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Downstream Value
Frequency 705000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 2 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 24000000 Hz Ranged
Power Level 42 dBmV

Wireless-G Broadband Router with 2 Phone Ports
Firmware Version: 1.00.60

COMCAST TECHNICIAN WEB SPEED TEST
Elmhurst/Chicago Area 4 Server
IP Address: 24.14.95.XXX
UPSTREAM: 723Kbps
DOWNSTREAM: 6932Kbps

PING 68.87.224.2 (68.87.224.2): 56 data bytes
64 bytes from 68.87.224.2: icmp_seq=0 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=1 ttl=59 time=70.0 ms
64 bytes from 68.87.224.2: icmp_seq=2 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=3 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=4 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=5 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=6 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=7 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=8 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=9 ttl=59 time=10.0 ms

- 68.87.224.2 ping statistics -
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 0.0/13.0/70.0 ms

traceroute to 68.87.224.2 (68.87.224.2), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.5 (68.86.116.5) 10 ms 10 ms 10 ms
3 68.87.230.90 (68.87.230.90) 10 ms 10 ms 10 ms
4 68.87.230.101 (68.87.230.101) 10 ms 10 ms 10 ms
5 68.86.114.65 (68.86.114.65) 20 ms 10 ms 10 ms
6 ubr01.chattanooga.tn.chatta.comcast.net (68.87.224.2) 10 ms 10 ms 10 ms

Trace complete.

Vonage Speed Test
My Results
Download 5,211,704 bps
Upload 674,688 bps
QOS 88%
RTT 50 ms
MaxPause 86 ms

PING vonage.com (216.115.22.200): 56 data bytes
64 bytes from 216.115.22.200: icmp_seq=0 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=1 ttl=114 time=50.0 ms
64 bytes from 216.115.22.200: icmp_seq=2 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=3 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=4 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=5 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=6 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=7 ttl=114 time=40.0 ms
64 bytes from 216.115.22.200: icmp_seq=8 ttl=114 time=40.0 ms
64 bytes from 216.115.22.200: icmp_seq=9 ttl=114 time=40.0 ms

- vonage.com ping statistics -
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 30.0/35.0/50.0 ms

traceroute to vonage.com (216.115.22.200), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.5 (68.86.116.5) 10 ms 10 ms 10 ms
3 68.87.230.85 (68.87.230.85) 10 ms 0 ms 10 ms
4 68.87.230.81 (68.87.230.81) 10 ms 30 ms 10 ms
5 68.87.230.250 (68.87.230.250) 20 ms 10 ms 10 ms
6 12.125.194.9 (12.125.194.9) 10 ms 0 ms 0 ms
7 tbr1-p011901.cgcil.ip.att.net (12.123.4.226) 30 ms 30 ms 30 ms
8 tbr1-cl14.n54ny.ip.att.net (12.122.10.1) 30 ms 30 ms 40 ms
9 gar1-p300.nyzny.ip.att.net (12.123.3.89) 30 ms 30 ms 30 ms
10 12.118.100.38 (12.118.100.38) 30 ms 30 ms 30 ms
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
:(




Read The Full Thread:

Comcast vs. Vonage


I am no believer in conspiracies, but having seen two episodes of Vonage issues
Well, Comcast is doing their own VoIP service in some areas now.... considering
(As I shudder contemplating the impending buy out of my most excellent ISP by Comcast)... I
I know ISPs like to provide that "bandwidth hog" argument, but in reality, does
Well, you're right of course, it's a low use compared to those... except that it
I will call my local comcast now and ask if they offer voip.. as they did not in my
somethings is going on... Before when I called comcast I always got the same
hmmm. Mediacom, here in central Iowa, has recently started offering their flavor
Be careful with the Comcast "digital phone service". I had that for about 3.5 years
We are trying to get more info on this Comcast thing. If you are in the midwest, having

JimBob posted "Today I have experienced dropped audio for two callers after approximately 10-minutes" on 03/28/2006

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