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Vonage Today I have experienced dropped audio for two callers after approximately 10-minutes



Today I have experienced dropped audio for two callers after approximately 10-minutes into the conversation. This intermittent condition has been going on for almost three months with no resolution from Comcast and/or Vonage. I will make no assumptions but feel that we, the paying subscribers, deserve some answers and a time-line for a resolution.

Received Calls
Date Time From Duration (hh:mm:ss)
Mar 27, 2006 04:57 PM 17088704103 00:03:00
Mar 27, 2006 04:26 PM 17082679092 00:01:00
Mar 27, 2006 03:04 PM 17088486956 00:09:00
Mar 27, 2006 02:51 PM 17088486956 00:13:00
Mar 27, 2006 12:16 PM 17732516222 00:51:00
Mar 27, 2006 10:57 AM 17083430228 00:01:00

Modem;
Motorola SB 5100
Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Downstream Value
Frequency 705000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 2 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 24000000 Hz Ranged
Power Level 42 dBmV

Wireless-G Broadband Router with 2 Phone Ports
Firmware Version: 1.00.60

COMCAST TECHNICIAN WEB SPEED TEST
Elmhurst/Chicago Area 4 Server
IP Address: 24.14.95.XXX
UPSTREAM: 723Kbps
DOWNSTREAM: 6932Kbps

PING 68.87.224.2 (68.87.224.2): 56 data bytes
64 bytes from 68.87.224.2: icmp_seq=0 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=1 ttl=59 time=70.0 ms
64 bytes from 68.87.224.2: icmp_seq=2 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=3 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=4 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=5 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=6 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=7 ttl=59 time=10.0 ms
64 bytes from 68.87.224.2: icmp_seq=8 ttl=59 time=0.0 ms
64 bytes from 68.87.224.2: icmp_seq=9 ttl=59 time=10.0 ms

- 68.87.224.2 ping statistics -
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 0.0/13.0/70.0 ms

traceroute to 68.87.224.2 (68.87.224.2), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.5 (68.86.116.5) 10 ms 10 ms 10 ms
3 68.87.230.90 (68.87.230.90) 10 ms 10 ms 10 ms
4 68.87.230.101 (68.87.230.101) 10 ms 10 ms 10 ms
5 68.86.114.65 (68.86.114.65) 20 ms 10 ms 10 ms
6 ubr01.chattanooga.tn.chatta.comcast.net (68.87.224.2) 10 ms 10 ms 10 ms

Trace complete.

Vonage Speed Test
My Results
Download 5,211,704 bps
Upload 674,688 bps
QOS 88%
RTT 50 ms
MaxPause 86 ms

PING vonage.com (216.115.22.200): 56 data bytes
64 bytes from 216.115.22.200: icmp_seq=0 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=1 ttl=114 time=50.0 ms
64 bytes from 216.115.22.200: icmp_seq=2 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=3 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=4 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=5 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=6 ttl=114 time=30.0 ms
64 bytes from 216.115.22.200: icmp_seq=7 ttl=114 time=40.0 ms
64 bytes from 216.115.22.200: icmp_seq=8 ttl=114 time=40.0 ms
64 bytes from 216.115.22.200: icmp_seq=9 ttl=114 time=40.0 ms

- vonage.com ping statistics -
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 30.0/35.0/50.0 ms

traceroute to vonage.com (216.115.22.200), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.5 (68.86.116.5) 10 ms 10 ms 10 ms
3 68.87.230.85 (68.87.230.85) 10 ms 0 ms 10 ms
4 68.87.230.81 (68.87.230.81) 10 ms 30 ms 10 ms
5 68.87.230.250 (68.87.230.250) 20 ms 10 ms 10 ms
6 12.125.194.9 (12.125.194.9) 10 ms 0 ms 0 ms
7 tbr1-p011901.cgcil.ip.att.net (12.123.4.226) 30 ms 30 ms 30 ms
8 tbr1-cl14.n54ny.ip.att.net (12.122.10.1) 30 ms 30 ms 40 ms
9 gar1-p300.nyzny.ip.att.net (12.123.3.89) 30 ms 30 ms 30 ms
10 12.118.100.38 (12.118.100.38) 30 ms 30 ms 30 ms
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
:(




Read The Full Thread:

Comcast vs. Vonage


ok, thank you CyberCSI for ur link. It seems you're very knowledgeable about networking
I'm seeing the exact same thing. Seems to be losing that last hop before it gets
And here we go again............
I am no believer in conspiracies, but having seen two episodes of Vonage issues
Well, Comcast is doing their own VoIP service in some areas now.... considering
(As I shudder contemplating the impending buy out of my most excellent ISP by Comcast)... I
I know ISPs like to provide that "bandwidth hog" argument, but in reality, does
Well, you're right of course, it's a low use compared to those... except that it
I will call my local comcast now and ask if they offer voip.. as they did not in my
somethings is going on... Before when I called comcast I always got the same

JimBob posted "Today I have experienced dropped audio for two callers after approximately 10-minutes" on 03/27/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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