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Vonage To make a long story short, I switched to Vonage because my ISP was switching their



To make a long story short, I switched to Vonage because my ISP was switching their Voip provider and the new provider was claiming that they couldn't port my existing numbers over. I have two Voip numbers (one home, one business) so I setup two separate accounts with Vonage so I could take one of the RTP300 boxes with me if I had to travel.

Now to the problems with Vonage:
1. Vonage screwed up the porting of my numbers. The process to port them started on January 19, 2006. The business number was finally transfered on March 14, 2006. The home number Vonage claims was transfered on March 31, 2006 - but it really wasn't. After TEN DAYS of Vonage's LNP department claiming the number transfered and my proving to Vonage that it didn't, Vonage finally got to the bottom of the problem (they screwed up the transfer and Level3 snapped the transfer back.) During the process of trying to get this resolved, Vonage's system automatically dropped my virtual number that I was having my original service forwarded to, so I didn't have any phone calls for one day (which might not be a bad thing depending on your perspective.) Vonage has since given me a new virtual number and they have started the porting process of my home number ALL OVER AGAIN.
2. I cannot have both RTP300's on my network at the same time REGARDLESS of network configuration, and I have tried every possible configuration. Vonage has been useless with this. In addition, I am having numerous QoS issues with the RTP300's. There are times that I can be on the phone and try to go out to the web and then all hell breaks loose - the browser hangs, the phone drops call packets in both directions - and the ONLY solution is to power cycle the RTP300.
3. While trying to resolve #2 above, I discovered that the 1.00.6 version of the firmware had a bug in the QoS option. If you disabled QoS the setting would be re-enabled if you power cycled the router (therefore it was not retaining the setting after a power cycle.) I notified Vonage and I received a call from them on April 3, 2006 confirming the bug and that the issue was getting pushed up to the firmware development team. If, and that is a BIG IF, version 1.00.62 is supposed to resolve this problem, then version 1.00.62 is broken because this problem is still not resolved in version 1.00.62 based on my testing. The setting returns to enabled after a power cycle.
4. Based on all the problems that I have had, I have begged Vonage for ATA boxes and not routers - Vonage refuses to do this. These routers are junk. I'm sure I am in the minority of users with these problems, but if these routers can't exist in a normal, small business environment then they are useless.
5. These problems have existed since I received my equipment on January 24th. I have been talking to Vonage's "Executive Response Team, The Team That Directly Reports to the CEO" - which is a bunch of marketing B.S. since they are no better at customer service than their normal off-shored idiots.

Based on my experiences with Vonage, unless Vonage "WOW'S" me with some customer service that actually resolves the issues above, I will be going back to land lines as soon as Vonage finishes the transfer of my home number, so I can have SBC transfer the numbers to them (my home number was originally an SBC number anyway.)

Thanks,
Frodo



Read The Full Thread:

Numerous Vonage Customer Service and RTP300 Problems...


The RTP300 is a good Vonage box, but as you have experienced, a barely adequate
I have had the following configurations on my network: 1. BEFSR81 as the main
Have you tried disabling your main routers firewall? My experience with Vonage
When the WRT54G (hardware version 2) router was the main router, I had Firewall
I am using a Linksys WRT54G as my main router, then I have a RTP300 on port 1, a RTP300
Pardon my ignorance, I did check out dd-wrt.org, but what are the benefits of using
Many more available features than the stock Linksys firmware. Much better
I am torn between Sveasoft, DD-wrt and Hyper-wrt. Anybody try all three and
I know HyperWRT works very well (I've been using it for a long time with Vonage),

Frodo posted "To make a long story short, I switched to Vonage because my ISP was switching their" on 04/11/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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