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Vonage To get technical- Vonage COULD (if they really wanted to) record a phone call.



To get technical- Vonage COULD (if they really wanted to) record a phone call. Vonage adapters use SIP, and SIP uses RTP for media transport (sending voice audio).

When you place a call over SIP, the two SIP endpoints (devices) generally invite each other via a Proxy (that's vonage). One endpoint would be your ATA, the other one would be either Vonage's CLEC or another Vonage server.
Once the SIP call is established, the Proxy will generally re-invite the two sides directly to each other, so the RTP stream (actual voice data) is sent straight from your ATA to the other end, IE the CLEC. This means it DOESN'T go through the proxy, and the proxy can save money because less bandwidth and server capacity are required.
However this does not have to happen. Having Proxy control, Vonage could (if they really wanted to) keep both sides invited to the proxy, which means that the call data would go through Vonage's server and they could then record it.

They don't however, for a few reasons.
1. All the RTP media data would have to pass through their server. That means a LOT more bandwidth and a LOT more server capacity. It costs them quite a bit less not to.
2. Even if they did passthru all the RTP media, to store all of it would be quite expensive. Vonage processes millions of minutes of calling every day, for Vonage to randomly record everybody's calls would cost a fortune in terms of storage space.
3. Even if they did, what would it get them? Why bother? Surely not to resolve a few customer service issues... It would cost orders of magnitude less to simply refund everybody that complained.
4. If they did record every call like that, they would probably be sued, and they would lose. Recording people's phone calls is generally illegal. Spying on your subscribers is not a good business strategy.



Read The Full Thread:

does vonage record phone calls.??


Hi everyone... i thought vonage.. was private... well just a couple of days ago...
im totally confused on this one... could you please explain furhter dude???
LOL :) ok... does vonage recorf all the calls that are made... ? like when u make
You've got to be kidding me? Do you realize the MASSIVE amount of storage space
If it was an outgoing call then they would have access to all of it, since it goes
to cut this short.... there's no feature like this! there's no recording
I would that only Customer Service calls are recorded randomly, 'for quality
Vonage Holdings Corporation has no capability, nor the capacity to record the
Maybe they record overseas calls only...That way if customers run up a high bill
Very unlikely. The whole area of the legality of recording phone calls is a minefield,

IronHelix posted "To get technical- Vonage COULD (if they really wanted to) record a phone call." on 12/16/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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