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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage To ask simply and directly as possible, why can't you use Softphone software feature



To ask simply and directly as possible, why can't you use Softphone software feature as part of the $24.99 unlimited service? It appears that as soon as you use the softphone, calls are no longer considered "unlimited". I just want to use my unlimited $24.99 with Softphone without a dongle. Just use a headset and a mic. Why is there an additional charge of $9.99 a month an additional charge for usage over 500 minutes? Exactly why do the terms change just for using the Softphone?

There seems to be a lack of clarity about using the Softphone feature with your main/primary number with the $24.99 Residential Service that is being offered by Vonage. At least it is unclear to me.

When I spoke to a rep on the phone I was told there would be an additional $9.99 charge for this service per month and that the first 500 minutes were free and there would be a 3.4 cent charge for every minute after that. On top of that you have to have a separate number for just the Softphone usage. Of course it is in addition to the $24.99 for the "unlimited" calling plan in the US and Canada.

I asked 2 separate reps and their "supervisor" over the phone as to why this was. None of them could explain. They just kept repeating if I wanted to use the Softphone feature that was what I was going to have to pay in addition to the whatever service plan I chose. I asked to speak to the supervisor's supervisor or a tech that could explain this problem or the reason why you couldn't use the Softphone with the advertised unlimited residential rate. After a promise of a transfer to somebody who could answer my question I was promptly hung up on.

Really, all I want to do is connect to Voip and be able to dial out without using this additional dongle or connection equipment. From what was explained to me by both reps on the phone is that I have to carry this additional equipment around with me so I can plug an analog phone into it. Am I expected to carry around an analog phone with me when I travel to other offices or stay at hotels that only use digital phones? I guess this works fine if you only call from home as you will always have an analog phone connected to the included equipment. But to carry this extra Voip device and analog phone is really a hinderance to frequent travellers.

I did search the forums but did not see a response from a Vonage employee. Just some speculation from internal subscribers about how someone could use use a PBX to service an area with one account and some telemarketing exploit. While I can see both points, this could be easily remedied by a Terms of Service or be expressly forbidden under pain of cancellation as part of a usage agreement. A software solution to monitor this could also be rendered but probably some type of written agreement is cheaper and takes less to implement operationally. But just to reiterate this was not the official explanation Vonage gave only the opinions of avid posters on this forum.

Please, could I get an official Vonage explanation to my orginal question?

Thank you for your time.



Read The Full Thread:

Softphone for Main Unlimited $24.99 Residential Service


If you would like an official explanation from Vonage then you need to speak with
Thank you very much for your reply.. And what you say could very well be true. In
I don't have SoftPhone, but I'd guess it's partly to discourage you from sharing
I wish they'd figure out something reasonable soon. I'm not buying the 'too many
That doesn't apply to the issue. The question was, why isn't unlimited use of the
I'd happily give them their motorola ATA back and pay the shipping if they'd only
ToddlerTN, I wish I would have worded the subject the way you just did. Very
Actually, what is really damn annoying is that Vonage *do* offer multiple line,
Wow very informative post about the business offerings. I have taken some

VOIPshopping posted "To ask simply and directly as possible, why can't you use Softphone software feature" on 03/10/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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