 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage To ask simply and directly as possible, why can't you use Softphone software feature
To ask simply and directly as possible, why can't you use Softphone software feature as part of the $24.99 unlimited service? It appears that as soon as you use the softphone, calls are no longer considered "unlimited". I just want to use my unlimited $24.99 with Softphone without a dongle. Just use a headset and a mic. Why is there an additional charge of $9.99 a month an additional charge for usage over 500 minutes? Exactly why do the terms change just for using the Softphone?
There seems to be a lack of clarity about using the Softphone feature with your main/primary number with the $24.99 Residential Service that is being offered by Vonage. At least it is unclear to me.
When I spoke to a rep on the phone I was told there would be an additional $9.99 charge for this service per month and that the first 500 minutes were free and there would be a 3.4 cent charge for every minute after that. On top of that you have to have a separate number for just the Softphone usage. Of course it is in addition to the $24.99 for the "unlimited" calling plan in the US and Canada.
I asked 2 separate reps and their "supervisor" over the phone as to why this was. None of them could explain. They just kept repeating if I wanted to use the Softphone feature that was what I was going to have to pay in addition to the whatever service plan I chose. I asked to speak to the supervisor's supervisor or a tech that could explain this problem or the reason why you couldn't use the Softphone with the advertised unlimited residential rate. After a promise of a transfer to somebody who could answer my question I was promptly hung up on.
Really, all I want to do is connect to Voip and be able to dial out without using this additional dongle or connection equipment. From what was explained to me by both reps on the phone is that I have to carry this additional equipment around with me so I can plug an analog phone into it. Am I expected to carry around an analog phone with me when I travel to other offices or stay at hotels that only use digital phones? I guess this works fine if you only call from home as you will always have an analog phone connected to the included equipment. But to carry this extra Voip device and analog phone is really a hinderance to frequent travellers.
I did search the forums but did not see a response from a Vonage employee. Just some speculation from internal subscribers about how someone could use use a PBX to service an area with one account and some telemarketing exploit. While I can see both points, this could be easily remedied by a Terms of Service or be expressly forbidden under pain of cancellation as part of a usage agreement. A software solution to monitor this could also be rendered but probably some type of written agreement is cheaper and takes less to implement operationally. But just to reiterate this was not the official explanation Vonage gave only the opinions of avid posters on this forum.
Please, could I get an official Vonage explanation to my orginal question?
Thank you for your time.
Read The Full Thread: Softphone for Main Unlimited $24.99 Residential Service
• If you would like an official explanation from Vonage then you need to speak with
• Thank you very much for your reply..
And what you say could very well be true.
In
• I don't have SoftPhone, but I'd guess it's partly to discourage you from sharing
• I wish they'd figure out something reasonable soon. I'm not buying the 'too many
• That doesn't apply to the issue. The question was, why isn't unlimited use of the
• I'd happily give them their motorola ATA back and pay the shipping if they'd only
• ToddlerTN,
I wish I would have worded the subject the way you just did. Very
• Actually, what is really damn annoying is that Vonage *do* offer multiple line,
• Wow very informative post about the business offerings.
I have taken some
VOIPshopping posted "To ask simply and directly as possible, why can't you use Softphone software feature" on 03/10/2005 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 3.07
Change:  +0.15
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.47 Seconds and 452 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 21
Yesterday 12
Total 63431
Who Is On Site
Visitors 161
Members 1
Total 162