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Vonage To: Vonage Customer Care [sent via their web submission form]
Subject: I have
To: Vonage Customer Care [sent via their web submission form]
Subject: I have problems with Caller ID
Description of Problem:
Whenever I (or any other Vonage customer) calls numbers in Washington State, the wrong caller ID is displayed. The called party in Washington sees an incorrect number.
Specifically, when calling 360-526-xxxx the called party sees 213-341-0400 instead of my number. When calling 206-203-xxxx the called party sees 206-812-0513 instead of my number.
If I call either of these numbers from another carrier, e.g. Sprint or Broadvoice, the correct calling number is displayed to the called party.
Before you ask, I am NOT blocking my caller ID. My caller ID works correctly to most other called parties.
Since the display is correct for calls from other carriers, it seems that the problem must be a Vonage problem, not a problem at the called location. I have checked this from all of my Vonage lines, as well as from the Vonage line I had for the Motorola field test, and from Vonage lines of friends. It fails from all Vonage lines that I have tried.
/john
Read The Full Thread: CallerID when calling Area Codes 206 and 360
• Got a reply:
Thank you for contacting Customer Care.
We understand from
• Apparently didn't save my response back to them.
Told them it was not only
• seems it needs to addressed by engineering department.call vonage and ask for
• One would hope that when you select "Troubleshooting and Technical Support"
• Unfortunately, these first level CSRs do not always think big picture. They simply
• In response to your email, I understand you are experiencing an issue with your
• I also have a 206-203-XXXX number, which is an IPKall DID that I have forwarded
• I know for a fact that Vonage is going through the PSTN to reach IPkall. I don't know,
• They claim to have fixed it, but have not:
From: SMTP%"service@vonage.com"
To:
jcovert posted "To: Vonage Customer Care [sent via their web submission form]
Subject: I have" on 02/13/2007 |
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