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Vonage To: Vonage Customer Care [sent via their web submission form] Subject: I have



To: Vonage Customer Care [sent via their web submission form]
Subject: I have problems with Caller ID

Description of Problem:
Whenever I (or any other Vonage customer) calls numbers in Washington State, the wrong caller ID is displayed. The called party in Washington sees an incorrect number.

Specifically, when calling 360-526-xxxx the called party sees 213-341-0400 instead of my number. When calling 206-203-xxxx the called party sees 206-812-0513 instead of my number.

If I call either of these numbers from another carrier, e.g. Sprint or Broadvoice, the correct calling number is displayed to the called party.

Before you ask, I am NOT blocking my caller ID. My caller ID works correctly to most other called parties.

Since the display is correct for calls from other carriers, it seems that the problem must be a Vonage problem, not a problem at the called location. I have checked this from all of my Vonage lines, as well as from the Vonage line I had for the Motorola field test, and from Vonage lines of friends. It fails from all Vonage lines that I have tried.

/john



Read The Full Thread:

CallerID when calling Area Codes 206 and 360


Got a reply: Thank you for contacting Customer Care. We understand from
Apparently didn't save my response back to them. Told them it was not only
seems it needs to addressed by engineering department.call vonage and ask for
One would hope that when you select "Troubleshooting and Technical Support"
Unfortunately, these first level CSRs do not always think big picture. They simply
In response to your email, I understand you are experiencing an issue with your
I also have a 206-203-XXXX number, which is an IPKall DID that I have forwarded
I know for a fact that Vonage is going through the PSTN to reach IPkall. I don't know,
They claim to have fixed it, but have not: From: SMTP%"service@vonage.com" To:

jcovert posted "To: Vonage Customer Care [sent via their web submission form] Subject: I have" on 02/13/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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