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Vonage Three months ago, I changed my number because of harrasing phone calls. Since



Three months ago, I changed my number because of harrasing phone calls. Since then, I have not had service. I have the new number, but no service. I can log into my account, but I get no dial tone, and I can't send/receive phone calls.

At first, three months ago, i was able to get a dial tone, but any dialing out got me to a "fast busy" signal. Calls coming in would go straight to voicemail.

I work a lot, so time off is precious. I finally called in last week, and after being on the phone for 101 minutes, I stil was not at a solution. I have connected my computer to the router, changed a few settings, and even connected to the net through my Vonage router(I use 2 routers, and am normally not connected to it.) They tell me that my router is defective.

However, if that is true, that happened at the exact same time that my number changed. I can not fathom that.

I should have called ine earlier, but like I said, i work 3 jobs, so I am gone a lot. However, I need for this to work.

Do you think I'll ahve any luck getting my Vonage turned on? Any time I have called in, I have been stuck with the foreign customer care for the first 30 minutes, and afte that, finally connected with someone that I can understand.

They simply do not believe me hwen I tell them that I have unplugged and replugged the router and modem hundreds of times, and they tell me if I just do it one more time, it'll work.

What can I do?

The last 2 times I have talked to them, once in May, and once last week, I was told that I'd receive a phone call in 48 hours. I have not received one as of yet for either occurance.

I went to the Vonage website and emailed my complaint in, but havne't heard anything yet.

Do you think it would help me if I were to contact the Better Business Bureau?

Jeremy



Read The Full Thread:

NO vonage service for 3 months and terrible customer service


We may be able to help you here (at least with getting your Vonage line connected,
Thank you for your help. I really appreciate it. To answer your questions, 1.
OK, now read the sticky thread and post all the requested information, please.
1. Nashville, TN 2. Comcast Cable 3. Upload 340 KPBS Download 6053 KBPS 4.
Again, I am very ingratiated to whomever can help me with this issue. I'd love
I finally have service restored! It was a firmware issue. What stunk
Glad you got it sorted. I wasn't coming up with any possibilities, since your Internet
This is a horrible device. There are just so many things wrong with it that they

kf4qhk posted "Three months ago, I changed my number because of harrasing phone calls. Since" on 08/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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