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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


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Vonage Though new to Vonage in the last couple months, I have had my share of "fun" in getting



Though new to Vonage in the last couple months, I have had my share of "fun" in getting a solid setup. I also started with a local cable connect (now on DSL, could not satisfactory QoS with Cable)... but let me give you at least the things I looked at before I switched. Ultimately it was my cable connection that was at fault. Cable and Voip work great, if the cable system has very tight controls, excellent signals and distribution and not overloaded segments. All of which are timing and area dependent.

At anyrate... here is what I would look at specific to your issues reported (and of course before considering change of ISP or connect technology).

1. Check for pristine connections to the outside cable lines - if you have any splitters at all, each splitter tap is usually 3.5db (more then 1/2 of the signal is lost per tap) - and if the splitter was not designed for the higher frequencies and bidirectional it will have massive impact against outgoing signals from your cable modem. Usually the splitters the cable company installs are 1) compensated for at the tap at the power poll (i.e. they boost the signal to the house to compensate for the loss of the splitters) 2) of sufficient design to handle the internet. Of course bad connects, poor wire and other things can also affect you. The cable techs can help, usually the cable modem in usage has a stats page showing incoming/outgoing signal strength, retries, losses, etc.

2. Check your router... if it has QoS, enable it, I don't have the Vonage supplied router, just their PAP box and my own router, so this may be defaulted, others can probably be better to guide in this area. QoS is only effective in Outgoing, doesn't do anything for incoming (that has to be set at the cable co. end) - but your problem is outgoing, so worth looking at. If you have nothing else connected to the router - just Vonage - you can simulate perfect QoS (nothing else competing for outgoing bandwidth) and see if that would help. If you have the same problem with nothing else connected to the router... this is not the issue.

3. The cable co. has a problem with a line amplifier in your area... your signal is not getting amplified as it should - they have tests and monitors that should tell them this.

4. Overload on the cable segment you on... someone in the neighborhood is running a server or using up the outgoing band width - again the cable co. can look by mac address at specific user loading (usually their terms and conditions don't allow for server usage, commercial or not - unless there are in fact businesses on your same loop).

5. Barring all the above... and the cable co. cannot help (or won't as in my case) then you may want to switch to a point to point network (DSL) connection where you can at least be ensured you have an equal footing chance of getting to the internet as others.

6. Vonage techs can also help by doing a reverse line test and at least narrowing it down to your ISP versus anything at their end, but again, based on your test results, it looks like your carrier, not Vonage.

I wish you well.. ISP's in general really don't like Voip issues, its against their marketing... they depend on users just doing internet browsing as their sole model and unfortunately design their distribution to match that... sigh, they will change, but it will only be by general adoption of the technology - and were still on the early edges of that. As early adopters we all pay that price.



Read The Full Thread:

Problems with audio..choppy, gargled, static, etc.


I'm having problems when making/receiving calls. I can hear the person on the
Basically, here is your problem. If you look at the data from Boston to you, it's

SRPike posted "Though new to Vonage in the last couple months, I have had my share of "fun" in getting" on 10/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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