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Vonage Though new to Vonage in the last couple months, I have had my share of "fun" in getting
Though new to Vonage in the last couple months, I have had my share of "fun" in getting a solid setup. I also started with a local cable connect (now on DSL, could not satisfactory QoS with Cable)... but let me give you at least the things I looked at before I switched. Ultimately it was my cable connection that was at fault. Cable and Voip work great, if the cable system has very tight controls, excellent signals and distribution and not overloaded segments. All of which are timing and area dependent.
At anyrate... here is what I would look at specific to your issues reported (and of course before considering change of ISP or connect technology).
1. Check for pristine connections to the outside cable lines - if you have any splitters at all, each splitter tap is usually 3.5db (more then 1/2 of the signal is lost per tap) - and if the splitter was not designed for the higher frequencies and bidirectional it will have massive impact against outgoing signals from your cable modem. Usually the splitters the cable company installs are 1) compensated for at the tap at the power poll (i.e. they boost the signal to the house to compensate for the loss of the splitters) 2) of sufficient design to handle the internet. Of course bad connects, poor wire and other things can also affect you. The cable techs can help, usually the cable modem in usage has a stats page showing incoming/outgoing signal strength, retries, losses, etc.
2. Check your router... if it has QoS, enable it, I don't have the Vonage supplied router, just their PAP box and my own router, so this may be defaulted, others can probably be better to guide in this area. QoS is only effective in Outgoing, doesn't do anything for incoming (that has to be set at the cable co. end) - but your problem is outgoing, so worth looking at. If you have nothing else connected to the router - just Vonage - you can simulate perfect QoS (nothing else competing for outgoing bandwidth) and see if that would help. If you have the same problem with nothing else connected to the router... this is not the issue.
3. The cable co. has a problem with a line amplifier in your area... your signal is not getting amplified as it should - they have tests and monitors that should tell them this.
4. Overload on the cable segment you on... someone in the neighborhood is running a server or using up the outgoing band width - again the cable co. can look by mac address at specific user loading (usually their terms and conditions don't allow for server usage, commercial or not - unless there are in fact businesses on your same loop).
5. Barring all the above... and the cable co. cannot help (or won't as in my case) then you may want to switch to a point to point network (DSL) connection where you can at least be ensured you have an equal footing chance of getting to the internet as others.
6. Vonage techs can also help by doing a reverse line test and at least narrowing it down to your ISP versus anything at their end, but again, based on your test results, it looks like your carrier, not Vonage.
I wish you well.. ISP's in general really don't like Voip issues, its against their marketing... they depend on users just doing internet browsing as their sole model and unfortunately design their distribution to match that... sigh, they will change, but it will only be by general adoption of the technology - and were still on the early edges of that. As early adopters we all pay that price.
Read The Full Thread: Problems with audio..choppy, gargled, static, etc.
• I'm having problems when making/receiving calls. I can hear the person on the
• Basically, here is your problem. If you look at the data from Boston to you, it's
SRPike posted "Though new to Vonage in the last couple months, I have had my share of "fun" in getting" on 10/21/2005 |
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