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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage Though new to Vonage in the last couple months, I have had my share of "fun" in getting



Though new to Vonage in the last couple months, I have had my share of "fun" in getting a solid setup. I also started with a local cable connect (now on DSL, could not satisfactory QoS with Cable)... but let me give you at least the things I looked at before I switched. Ultimately it was my cable connection that was at fault. Cable and Voip work great, if the cable system has very tight controls, excellent signals and distribution and not overloaded segments. All of which are timing and area dependent.

At anyrate... here is what I would look at specific to your issues reported (and of course before considering change of ISP or connect technology).

1. Check for pristine connections to the outside cable lines - if you have any splitters at all, each splitter tap is usually 3.5db (more then 1/2 of the signal is lost per tap) - and if the splitter was not designed for the higher frequencies and bidirectional it will have massive impact against outgoing signals from your cable modem. Usually the splitters the cable company installs are 1) compensated for at the tap at the power poll (i.e. they boost the signal to the house to compensate for the loss of the splitters) 2) of sufficient design to handle the internet. Of course bad connects, poor wire and other things can also affect you. The cable techs can help, usually the cable modem in usage has a stats page showing incoming/outgoing signal strength, retries, losses, etc.

2. Check your router... if it has QoS, enable it, I don't have the Vonage supplied router, just their PAP box and my own router, so this may be defaulted, others can probably be better to guide in this area. QoS is only effective in Outgoing, doesn't do anything for incoming (that has to be set at the cable co. end) - but your problem is outgoing, so worth looking at. If you have nothing else connected to the router - just Vonage - you can simulate perfect QoS (nothing else competing for outgoing bandwidth) and see if that would help. If you have the same problem with nothing else connected to the router... this is not the issue.

3. The cable co. has a problem with a line amplifier in your area... your signal is not getting amplified as it should - they have tests and monitors that should tell them this.

4. Overload on the cable segment you on... someone in the neighborhood is running a server or using up the outgoing band width - again the cable co. can look by mac address at specific user loading (usually their terms and conditions don't allow for server usage, commercial or not - unless there are in fact businesses on your same loop).

5. Barring all the above... and the cable co. cannot help (or won't as in my case) then you may want to switch to a point to point network (DSL) connection where you can at least be ensured you have an equal footing chance of getting to the internet as others.

6. Vonage techs can also help by doing a reverse line test and at least narrowing it down to your ISP versus anything at their end, but again, based on your test results, it looks like your carrier, not Vonage.

I wish you well.. ISP's in general really don't like Voip issues, its against their marketing... they depend on users just doing internet browsing as their sole model and unfortunately design their distribution to match that... sigh, they will change, but it will only be by general adoption of the technology - and were still on the early edges of that. As early adopters we all pay that price.



Read The Full Thread:

Problems with audio..choppy, gargled, static, etc.


I'm having problems when making/receiving calls. I can hear the person on the
Basically, here is your problem. If you look at the data from Boston to you, it's

SRPike posted "Though new to Vonage in the last couple months, I have had my share of "fun" in getting" on 10/21/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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