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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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Vonage Those aren't the Relays and they are not even on the Vonage network. the relays



Those aren't the Relays and they are not even on the Vonage network. the relays hostnames start with media-relay and are on the vonagenetworks.net domain.

In addition, 110ms being the highest round trip time would not cause you to have a constant 500ms delay.

Since you state this happens on every single call whether inbound or outbound and your outbound calls will use different media relays and GW's in different locations, points to hardware related. Any problem dealing with audio streams, (delay, choppy, 1 way) that happen on all calls all the time is ALWAYS isolated to the customer premise equipment.

So the next question is what is the make and model of your DSL modem and is it acting as a router or is it in Bridged mode?

I know you said you removed your router and connected the Vonage adapter directly to the modem. However if your modem is configured with your PPPoE credentials and obtains the IP from your DSL provider, the Vonage adapter is still NAT'd behind a router built into your modem and this most likely is the cause of the problem. It may be queuing packets instead of sending them in real time.

So if you don't know if your modem is Bridged or acting as a router, it is simple to figure out. Do you configure PPPoE or a static IP on your router or the Vonage adapter when you connect it to your modem?

If you connect your router or the Vonage adpater to the modem and then log into which ever device you connect to the modem, does the Internet / WAN port status show a public or private IP address?

If your modem turns out to be acting as a router, you would need to contact your DSL provider, obtain your PPPoE or static IP information, and have them assist you in Bridging your modem. You would then connect the Vonage adapter's WAN port to the modem. Connect a PC to the Vonage adapter LAN port. Log into the Vonage adapter and configure PPPoE or the static IP depending upon what your ISP uses. Then connect your router's WAN port to the LAN port of the Vonage adapter and you should be good to go. Just make sure your router's WAN port is configured for DHCP.

I don't know the make and model of your modem yet but I can tell you if it is a Netopia, they are notorious for causing these kinds of issues.



Read The Full Thread:

Does Vonage have alternative servers/paths?


The one complaint I have with Vonage so far is the excessive lag on voice calls -
Vonage has 3 Outbound locations between East coast and West coast which house
The 0.5 sec + delay is present throughout all calls. I've tried the Vonage box connected
When you ping random sites, you are not actually gauging true latency for the issue
To 69.59.243.35 (LA) my ping is 57 msec, with the biggest holdup being a relay called
I don't think it's anything to do with the ADSL modem. It's a 3Com operating in bridged
I understand that this is affecting calls with other people but the one thing you
Personally I have used VoIP for many years. I'm accustomed to a little lag and it

VonTechMgr posted "Those aren't the Relays and they are not even on the Vonage network. the relays" on 03/26/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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