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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage Those aren't the Relays and they are not even on the Vonage network. the relays



Those aren't the Relays and they are not even on the Vonage network. the relays hostnames start with media-relay and are on the vonagenetworks.net domain.

In addition, 110ms being the highest round trip time would not cause you to have a constant 500ms delay.

Since you state this happens on every single call whether inbound or outbound and your outbound calls will use different media relays and GW's in different locations, points to hardware related. Any problem dealing with audio streams, (delay, choppy, 1 way) that happen on all calls all the time is ALWAYS isolated to the customer premise equipment.

So the next question is what is the make and model of your DSL modem and is it acting as a router or is it in Bridged mode?

I know you said you removed your router and connected the Vonage adapter directly to the modem. However if your modem is configured with your PPPoE credentials and obtains the IP from your DSL provider, the Vonage adapter is still NAT'd behind a router built into your modem and this most likely is the cause of the problem. It may be queuing packets instead of sending them in real time.

So if you don't know if your modem is Bridged or acting as a router, it is simple to figure out. Do you configure PPPoE or a static IP on your router or the Vonage adapter when you connect it to your modem?

If you connect your router or the Vonage adpater to the modem and then log into which ever device you connect to the modem, does the Internet / WAN port status show a public or private IP address?

If your modem turns out to be acting as a router, you would need to contact your DSL provider, obtain your PPPoE or static IP information, and have them assist you in Bridging your modem. You would then connect the Vonage adapter's WAN port to the modem. Connect a PC to the Vonage adapter LAN port. Log into the Vonage adapter and configure PPPoE or the static IP depending upon what your ISP uses. Then connect your router's WAN port to the LAN port of the Vonage adapter and you should be good to go. Just make sure your router's WAN port is configured for DHCP.

I don't know the make and model of your modem yet but I can tell you if it is a Netopia, they are notorious for causing these kinds of issues.



Read The Full Thread:

Does Vonage have alternative servers/paths?


The one complaint I have with Vonage so far is the excessive lag on voice calls -
Vonage has 3 Outbound locations between East coast and West coast which house
The 0.5 sec + delay is present throughout all calls. I've tried the Vonage box connected
When you ping random sites, you are not actually gauging true latency for the issue
To 69.59.243.35 (LA) my ping is 57 msec, with the biggest holdup being a relay called
I don't think it's anything to do with the ADSL modem. It's a 3Com operating in bridged
I understand that this is affecting calls with other people but the one thing you
Personally I have used VoIP for many years. I'm accustomed to a little lag and it

VonTechMgr posted "Those aren't the Relays and they are not even on the Vonage network. the relays" on 03/26/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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