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Vonage This situation is pitiful and no one would want to trade places with the real victim.
This situation is pitiful and no one would want to trade places with the real victim. However, the problem is more complex than drawing battle lines as to whether Vonage or some land line provider is somehow at fault.
There have been a handful of Federal mandates placing various burdens on VOIP providers, but the Feds have done little to clear the way for implementation or requiring a substantive level of cooperation among those various entities in the service chain. There is no doubt that the telecommunications industry has expressed a deal of resentment towards competitors in the VOIP industry. Porting numbers and 911 service may just be the tip of the iceberg. There is no way it takes your old phone company 20 days to port a number except that they want it to take 20 days or more. Likewise there is no reason it should take unreasonable periods of time to get a 911 call through except that there is inadequacy in forcing a level of cooperation to make it happen.
When VOIP providers have to rely on traditional telecommunications providers to cooperate in implementing the 911 mandate the Feds have to make sure the VOIP providers have a clear path to accomplishing this. It isn't enough for the Feds to just mandate these things. They are going to have to create adequate specifications that eliminate roadblocks to cooperation between entities and they are going to have to make it painful for those who can't manage complying with the spirit of these mandates.
I expect that this house burning issue will be handled through the civil courts and there will be plenty of blame handed out. However, there needs to be follow through at the Federal level that doesn't leave room for games at the expense of consumers who may ultimately be victims.
Read The Full Thread: Vonage Puts VoIP 911 Caller on Hold, House Burns Down
• [March 23, 2006]
Vonage Puts VoIP 911 Caller on Hold, House Burns Down
By
• "Vonage claims that nearly 70 percent of its customers now have E911 access, a
• From: Vonage's Website :
At Vonage, we provide a safe and reliable means of communication
• This discussion already took place, this is not a new incident!!!!
http://www.vonage-forum.com/ft
• I wonder if the delay was between the telephone company central office in his area,
• There are some very insightful comments regarding this story up on Slashdot tonight.
Apparently
• Caca del toro! The average response time for fire/rescue in most areas is 8-10
• The fire, per the video linked from the original posting was VERY large, sufficient,
• The more tragic item we can all take from this thread is the misuse of the words "their"
• Just use your cellphone to dial 911. Problem solved. Vonage warns everyone who
rla posted "This situation is pitiful and no one would want to trade places with the real victim." on 03/25/2006 |
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