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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage This note is in regard to my interaction today with Vonage. There are a couple of

This note is in regard to my interaction today with Vonage. There are a couple of things that happened that I think you should be aware of.
Back in the beginning of April, I needed to cancel my Vonage account. Now, let me preface by saying I have been a Vonage customer for several years (and so is most of my family) and very happy with the service. But, I have changed residences and I no longer need the service. So, I followed procedure and went to the Vonage web site and filled out the customer service form indicating my request to cancel. It then brought me to a page that says to contact us (in hypertext) and I clicked on that and was taken right back to the original email form. Thereby creating an endless loop that I couldn't get out of except by calling the customer service line - which I did. I spoke with a rep named Stephen (rep ID #25156 - he wouldn't tell me his last name). He handled the call well in the beginning. And tried to salvage the account with special offers - as I am sure he was trained to do. However, I asked for a one month credit on my account as I was not only frustrated by the endless loop, but I had cancelled no less than 4 times on the Vonage site back in April. And, they hit my credit card even though I had cancelled. But, I was willing to let the charge go, but then my account never got cancelled. So, the rep tells me (with a profound Indian accent) in order to get the credit, I have to call back in to the toll free and wait and talk to billing. I asked him to transfer me to billing and he said he couldn't. To wit I said "you mean to tell me that Vonage - the leading Voip technology company cannot execute a simple call transfer from one department to another?" And, he said no he couldn't do that. Then I asked to speak to a supervisor. And his response was "why do you want to talk to a supervisor - they will tell you the same thing as I did". Now, this set me off. I asked to speak to a supervisor no less than 10 times and each time the rep said that the supervisor couldn't help me and I had to call the toll free. But, he could let me speak to someone else - not his supervisor. In call center land (in which I have lived for over 20 years) this is a big no no. If a customer asks to speak to a supervisor (especially more than once), the rep should comply. But, this rep not only did not comply, but he proceeded to ask me what I wanted to speak to the supervisor about (as if he was afraid of the consequences of my speaking to the supervisor).
Well, now I have to go and call in again to billing and see what happens. See you in a couple of hours.

Read The Full Thread:

Cancellation problems

Vonage does not let you, and has never let you cancel online you have to call them
...but I had cancelled no less than 4 times on the vonage site back in April. That's
These guys are going to destroy their reputation with customers if they keep ripping
To be completely fair, Vonage also is very generous with regard to issuing credits
Uhohs. You're going to be contacted by a collections agency which will also
I just canceled vonage with no problem. I didnt call. On monday I sent them a cancelation
I have had the same issue (with a little twist) as the originating poster. I was
I've had several experiences with Vonage, one of them was to cancel service. I

glennw280 posted "This note is in regard to my interaction today with Vonage. There are a couple of" on 05/14/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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